Lauren Klymshyn

• Product Lead of all technical web, app and data development projects
• Management of cross functional team and stakeholder expectations to execute on product strategy
• Drive project scope activities, schedules, budgets, and tasks list
• Facilitate UX/I and technical design sessions
• Conduct and facilitate project kick-offs, stand-up meetings, team meetings, brainstorming sessions, and risk management
• Support and promote quality assurance goals for all projects
• Create and maintain technical documentation/diagrams that depict larger ecosystem of products

(Covid Layoff)

• Develop, report on, and drive alignment through KPIs
• Lead and innovate network integrity processes, including robust anti-fraud analysis, technical and operational responses, partner and law enforcement communications, and legal and customer-facing communications
• Establish and maintain financial order
• Help with diligence and transition activities associated with new partnerships and acquisitions
• Oversee legal affairs and board reporting
• Plan and monitor day-to-day running of business
• Manage company-wide software implementation plans including: vendor analysis, vendor selection, project kickoff, process refinement, software build-out and configuration, user acceptance testing, cut over, team on-boarding and training, system go-live, and on-going support
• Ensure compliance with labor regulations
• Manage recruiting, hiring, training, administering employee benefits, and payroll
• Manage performance and behavior of staff through goal setting, on-going assessment and coaching
• Own ongoing process improvements within each department and analyze additional opportunities to improve
• Manage HRIS analysis, documentation, training and development, software upgrades, and maintenance
• Lead project management items, including group discussion facilitation
• Oversee vendor management, billing, contracts, and facilities

• Lead Project Manager, oversaw entire App Development life cycle for 13 projects
• Created framework to identify financial and resource management inefficiencies resulting in savings of >$10k in Q1 2019
• Improved relationships with key clients, resulting in Scope of Work (SoW) extensions and increased revenue in excess of $400k
• Managed cross functional team of 30+ by overseeing weekly resource allocation meetings and negotiating with project managers regarding resources, approved all final project management plans during project management plan development, facilitated all employee reviews and assisting with problems related to team member performance
• Developed and Managed custom innovative client-facing solution drastically improving client and business satisfaction scores, acquisition, and engagement
• Lead IT and Systems Administrator, reporting directly to CTO and Co-Founder
• Proven record of effective change management, with experience managing major technology initiatives
• Managed both day-to-day and strategic HR operations
• Led international and company wide procurement efforts from vendor management, finance, service, and supply
• Led company-wide recruitment efforts, scaling team from 10 to 30+ in under two years by designing and implementing overall recruiting strategy, performing job and task analysis to document job requirements and objectives, developing job descriptions, sourcing and attracting candidates, conducting interviews and on-boarding new employees to become fully integrated and successful team members

• Led Sales Operations and Technical Support for International Team of 50+
• Led company wide training, on-boarding, and professional development for International Team of 50+
• Recruited, trained, and managed Offshore Client Service Call Center Team (Belize)
• Established new partnership(s) with suppliers and vendors, resulting in company savings of more than $300k
• Managed weekly accurate and effective analysis of financial and operational performance reporting for Executive Team
• Organized company-wide events and national conferences

• Implemented and managed operational plans for Senior Executives and Relationship Managers across five locations: Chisinau, Guadalajara, London, New York, San Francisco
• Managed IT Consultants, Engineers, Office Managers in each location
• Formalized employee on-boarding program
• Increased effectiveness and efficiency of Support Services (HR, IT and Finance) by creating, documenting, and implementing company-wide reporting and accounting system
• Led planning, strategy and reporting initiatives to advance Tacit Knowledge/Newgistics Brand
• Managed NY Office restructuring, splitting time between NY and SF Office ~4 months
• Atlassian Systems Administrator
• NetSuite Administrator

• Assisted with due diligence reviews to ensure compliance of transactions with nation’s leading health care systems
• Compiled monthly reports for key clients including Pfizer, Optum, Humana, etc. highlighting key developments from the Office of the National Coordinator for Health Information Technology
• Conducted analytical research support for internal executives and clients
• Provided executive support to Managing Director, Partner and Senior Manager level professionals
• Coordinated firm events ranging from 10 – 250 attendees, including annual Healthcare Division Retreat

• Coordinated fee dispute case management of Attorney/Client Fee Disputes program, Attorney/Attorney Fee Disputes program, and Alternative Dispute Resolution (ADR) projects
• Managed various time-sensitive legal processes and documentation, including filing of complaints responses, respective submissions, hearings and decisions
• Maintained compliance with procedures, rules, and governing civil codes
• Prepared monthly committee meeting materials and presentations
• Facilitated communication between disputing external and internal parties, including attorneys
• Tracked hearings, program statistics, and presented findings at Executive Committee Meetings

• Managed attorney calendars
• General filing system management
• Tracked and reported billable hours
• Extensive documentation and correspondence
• Special project coordination