Lauren Knappenberger

March, 2021: Promoted to Assistant Director but was asked to continue to act as Interim Office Manager until a replacement was found. Assistant Director responsibilities consist of but are certainly not limited to:

• Perform daily rounds to ensure facility and employee compliance to state regulations and company policy
• Facilitate new Resident contract signing and assist residents and their families with logistics of their transition to community
• Counsel and Re-educate employees when deviating from state and community policies
• Oversee staffing and labor management
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• Inspecting rooms and apartments to ensure properly kept and meet company standards
• Monitor department budgets and spending, devising and implementing processes and changes to improve P&L
• Allocate budgeted capital expense funds for property improvements
• Lead weekly operational updates to Corporate team which consist of departmental spend downs, budgeted vs actual labor hours, census, project status updates, concerns noted, and disciplinary actions taken

Note: In April, Executive Director resigned. Have since also been acting as Interim ED.

Relocated from corporate level (Southeastern Retirement Management) to property level (John Wesley Villas) following company division with intentions of gaining experience in all key administrative management positions while also acting as an advisor to entirely new corporate staff as to standard and best practices as well as policies and procedures used by "old" corporate office

Began as Office Manager where my key functions were:

• Addressed Customer and Employee concerns or grievances
• Payroll Processing
• Customer Billing
• Credit Account Reconciliations
• Accounts Receivable
• Collections
• Oversaw Administrative Support Staff and Transportation Team
• Participate in weekly Manager on Duty Rotation, taking emergency calls afterhours, communicated with family members regarding Resident statuses, and arranged staffing coverage when necessary

• Became and remained well-versed in evolving Georgia Assisted Living Rules and Regulations, implementing necessary changes to ensure continual company-wide compliance
• Established, monitored, and implemented random drug testing procedures as well as CEU program to ensure proper and consistent compliance
• Supported management in developing and implementing personnel policies and procedures
• Recruited and interviewed candidates and completed due diligence on candidates prior to presenting job offers and onboarding and training new employees for various positions at both corporate and community levels.
• Collaborated with outside provider to develop companywide ATS which included job posting, applicant review, interviewing, scoring, hiring, and on-boarding
• Completed comprehensive market analyses, suggesting areas where changes could be implemented to remain relevant, successful, and at par with competitors.
• Acted as liaison between corporate office and communities to ensure employee relations and morale were positive
• Headed team building initiatives and training to promote cohesive company culture, positive morale, and work environment
• Conducted investigations and interview to resolve employee related disputes and complaints using open and objective communications
• Assisted community administrators in complying with all corporate policies and procedures
• Act as sounding board and advisor to Vice President to resolve daily issues and obstacles in all aspects.

• Human Resource Management
• Ensure compliance with corporate policies and procedures
• Maintain applicant tracking system
• Screen and interview applicants
• Conduct onboarding, orientation, and training of new employees
• Educate and assist employees on group health plans, voluntary benefits and 401(k) retirement plans
• Process payroll for hourly, salary, and commissioned employees
• Contract entry and processing
• Supervise invoice processing, purchase orders, expense reports, credit memos and payment transactions
• Investigate and resolve customer inquiries and complaints
• Code and process customer payments
• Monitor payments due from clients and promptly contacted clients with past due payments
• Facilitate successful internal audits through sound and thorough documentation
• Create daily and monthly cash reports
• Reconcile discrepancies between AR general ledger trial balance
• Research and resolve accounts payable discrepancies
• Code and enter invoices daily into in-house accounting software
• Compile annual recommendations for end of fiscal year budgets
• Act as interim Office Manager in other plant locations as well as train their newly hired Office Managers
• Travel to corporate office in Baton Rouge to assist with new company acquisitions and information migration
• Participated in Beta groups for new software implementation.