Lauren Korsmoe
Renton,WA
Summary
With 15+ years in customer service and varied knowledge of office, medical, and billing administrative duties, obtain a position that highlights my strengths and allows for personal and career growth.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
14
14
years of professional experience
Work History
Front Desk/Physical Therapy Aide
Balance Physical Therapy
Issaquah, WA
06.2021 - 12.2021
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Maintained accurate patient records for both billing purposes and ongoing evaluation of therapeutic interventions.
- Enforced safety procedures with all patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various assignments to accommodate fluctuating patient caseloads.
Front Desk Associate
Residence Inn by Marriott
Renton, WA
08.2019 - 01.2020
- Opening team member responsible for organizing daily front desk tasks
- Helped to create new filing system for new reservations being processed by our clerks as well as third-party companies
- Accurately handled all private pay cash/credit card/electronic transactions as well as personal interactions with third-party payors such as Expedia, Priceline
- Knowledge of Accounts Receivable/Accounts Payable guidelines
- Experienced night auditor in payment reconciliation and report filing
- Trained new employees for front desk duties, shuttle driver duties, and night audit
- Assisted sales department with meeting set up and take down, provide necessary reports, as well as amenity organization for VIP guests and Marriott members
Durable Medical Equipment Intake Lead
Overlake Sleep Disorders Center
Bellevue, WA
03.2016 - 08.2018
- Understood customer’s needs in order to knowledgeably recommend specific services and equipment
- Responsible for obtaining all necessary documentation to fill customer’s orders, including CMN, chart notes, prescriptions, and insurance authorizations
- Helped to create new filing system for new intake orders being processed by our clerks as well as third-party companies
- Accurately handled all private pay cash/credit card/electronic transactions as well as personal interactions directly following a clinical visit
- Knowledge of ICD-9, ICD-10 CPT, and HCPC procedure codes
- Knowledge of EOB/RA reconciliation, accounts receivable, and payment posting
Front Desk Supervisor
Hyatt House Bellevue (Previously Hotel Sierra Bellevue)
Bellevue, WA
01.2015 - 03.2016
- Responsible for scheduling and delegating work to the front desk, reservations, housekeeping, maintenance, and sales departments
- Provided flexibility and the ability to handle confrontation and complaints with patience, empathy, and diplomacy
- Assisted in processing travel agent commissions, daily/weekly bank accounting
- Trained in Accounts Receivable/Accounts Payable
- Supported the sales coordinator with tasks such as communicating group block information and guest amenities
- Assisted the sales department to provide specific services expected during group events or meetings
Patient Care Coordinator
Sound Oxygen Service
Auburn, WA
03.2013 - 01.2015
- Front office representative handling customer phone calls and walk in inquiries
- Processed intake orders for new equipment ordered by outside providers
- Work closely with respiratory therapists and their patients regarding needed supplies for their medical equipment
- Assisted billing department in working insurance claim denials and taking payments
- Effectively managed a large workload due to the large area of service
- Assisted in scheduling and dispatching company drivers as needed
Front Desk Supervisor
Hotel Sierra Bellevue
Bellevue, WA
03.2008 - 07.2010
- Grand Opening team member
- Helped to develop an extensive internal reference of concierge materials
- Accurately reconcile daily/weekly bank accounting and effectively manage daily payments/deposits
- Responsible for all front desk agent scheduling as well as hotel guest shuttle services
- Participated in planning team building activities and functions
- Experienced night auditor in payment reconciliation and reporting duties
Education
Medical Insurance Billing and Coding, Medical Terminology and Anatomy and Physiology
Everest College
Tacoma, WASkills
Leadership and Management of teams of at least 5
Experienced in administrative duties, filing systems, multi-line telephones, face-to-face friendly and empathetic interaction
Extensive knowledge and application of Microsoft Office, including PowerPoint, Excel, Word, Outlook and Brightree medical billing software
“Best Follow-Through” Hotel Sierra 2009
Timeline
Front Desk/Physical Therapy Aide
Balance Physical Therapy
06.2021 - 12.2021
Front Desk Associate
Residence Inn by Marriott
08.2019 - 01.2020
Durable Medical Equipment Intake Lead
Overlake Sleep Disorders Center
03.2016 - 08.2018
Front Desk Supervisor
Hyatt House Bellevue (Previously Hotel Sierra Bellevue)
01.2015 - 03.2016
Patient Care Coordinator
Sound Oxygen Service
03.2013 - 01.2015
Front Desk Supervisor
Hotel Sierra Bellevue
03.2008 - 07.2010
Medical Insurance Billing and Coding, Medical Terminology and Anatomy and Physiology
Everest College