LAUREN KOSTKA
New York,NY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Coordinates resources to meet expected business and customer demands. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
Work History
General Manager
CYCLEBAR NEW YORK CITY
New York
11.2023 - Current
- Spearhead studio sales efforts for the franchise to drive revenue over monthly goal
- Coordinate text campaigns to target new/existing “lead’ base of 34,000 to increase sales goals
- Developed service and sales strategies to improve retention and revenue.
- Maintain current member base of 150+ by fostering a welcoming and accommodating environment
- Led all client facing phone/text/email communication in studio
- Designed strategic communication plan to reach out to client groups based on lead type/visit status
- Manage studio budget, inventory, and product ordering
- Recruited, trained and empowered employees to achieve key performance indicators.
- Coordinate monthly schedules for 15 front desk associates
- Establish and maintained effective communication with staff members to ensure efficient operations.
- Resolve customer complaints quickly while maintaining high quality standards of service delivery.
- Create a positive work environment by developing team building activities that encouraged collaboration among all staff
Lead Instructor
CYCLEBAR NEW YORK CITY
New York
06.2021 - Current
- Manage training of 50 person instructor team to uphold corporate brand standards across 5 city locations.
- Perform routine audits of instructors in order to maintain corporate specific brand standards.
- Coordinate training activities for employees to ensure compliance with company policies and procedures.
Reception Manager/Medical Office Administrative Assistant
KANE PLASTIC SURGERY
10.2020 - 10.2023
- Headed daily phone, email, and in-person correspondence with patients
- Maintained HIPPA compliance with all patients
- Collected visit fees from patients via credit card, cash, or check
- Coordinated schedule for the practice and patient schedules
- Responsible for administrative tasks, including bill pay, renewing yearly in/out of state licensure for Doctor, and processing payroll for office staff
- Maintained inventory and product ordering for office
- Scheduled surgery through hospital portal and completed documentation for incoming surgical cases
- Managed travel accommodations and schedules for doctor's out of office endeavors
- Upheld standards in all FDA product studies run in office, including input of information and maintenance of confidential information.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
General Manager / Instructor
RYDE CYCLE NYC
12.2017 - 05.2021
- Spearheaded studio sales efforts of packages, memberships, and retail
- Increased monthly revenue from $60,000 to $90,000 over six months through membership sales
- Co-led marketing events run in coordination with outside brands
- Recruited and maintained a new member base
- Managed studio budget and inventory
- Head of communication for all clients
- Developed weekly newsletter content to drive client engagement
- Hiring leader and trainer for front desk staff
- Established and maintained effective communication with staff members to ensure efficient operations.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Patient Concierge, Chief Happiness Officer
CLUTCH PHYSICAL THERAPY, PLLC
11.2018 - 09.2020
- Managed copayments and session fees for all patients
- Drove sales for pre-paid plans of care packages for patients with no insurance coverage
- Implemented methods to organize and track patient interactions that were not kept by EMR
- Coordinated therapist schedules and scheduling of full plans of care for all patients
- Obtained and tracked authorizations for patients to begin/continue treatment
- Confirmed insurance coverage and benefits for perspective patients
- Led phone and email correspondence with patients
- Created a positive patient culture
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Studio Manager
RYDE CYCLE NYC
11.2017 - 11.2018
- Spearheaded studio sales efforts of packages, memberships, and retail
- Increased monthly revenue from $60,000 to $90,000 over six months through membership sales
- Co-led marketing events run in coordination with outside brands
- Recruited and maintained a new member base
- Managed studio budget and inventory
- Head of communication for all clients
- Developed weekly newsletter content
- Hiring leader and trainer for front desk staff
- Organized monthly front desk schedule and bi-weekly team meetings.
Directing Manager/Lead Instructor
MY GYM CHILDREN'S FITNESS CENTER
01.2016 - 10.2017
- Directed and managed My Gym Lincoln Center location
- Designed and led developmentally based gymnastics classes to students ages 6 weeks-6 years
- Planned, coordinated, and marketed events run in the gym
- Handled all phone and email correspondence with clients
- Recruited and maintained a new member base
- Developed marketing through social media posts for all Manhattan My Gyms in franchise
- Organized monthly staff schedules
- Trained new staff to corporate specifications.
Education
BFA Dance Major -
MARYMOUNT MANHATTAN COLLEGE
05.2016
Skills
- Sales
- Customer Relationship Management and Retention
- Schedule Management
- Staff Supervision
- Verbal and Written Communication
- Team Leadership
- Training and Coaching
- Operations Oversight
Timeline
General Manager
CYCLEBAR NEW YORK CITY
11.2023 - Current
Lead Instructor
CYCLEBAR NEW YORK CITY
06.2021 - Current
Reception Manager/Medical Office Administrative Assistant
KANE PLASTIC SURGERY
10.2020 - 10.2023
Patient Concierge, Chief Happiness Officer
CLUTCH PHYSICAL THERAPY, PLLC
11.2018 - 09.2020
General Manager / Instructor
RYDE CYCLE NYC
12.2017 - 05.2021
Studio Manager
RYDE CYCLE NYC
11.2017 - 11.2018
Directing Manager/Lead Instructor
MY GYM CHILDREN'S FITNESS CENTER
01.2016 - 10.2017
BFA Dance Major -
MARYMOUNT MANHATTAN COLLEGE