Lauren R. Kremer
Alexandria,KY
Summary
Management and Program Analyst with IRS expertise in data analysis and project management. Streamlined training processes to enhance efficiency and compliance. Developed impactful training initiatives that improved employee performance and satisfaction. Skilled in policy writing and effective communication, contributing to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Management and Program Analyst
Internal Revenue Service
Covington, KY
11.2024 - Current
- Streamlined employee assistance training through data research, process optimization, and standardization initiatives.
- Developed new program initiatives by creating detailed project plans, timelines, and budgets.
- Prepared periodic reports detailing program initiative statuses, including progress updates and challenges encountered.
- Coordinated stakeholder engagements to ensure program implementation aligned with established guidelines.
- Assisted in developing new program initiatives through creating detailed project plans, timelines, and budgets.
- Prepared periodic reports on the status of each program initiative including progress updates, challenges encountered, and successes achieved.
- Drafted vendor contracts, ensuring compliance with applicable laws and internal policies.
- Analyzed financial data to evaluate existing program effectiveness and recommend improvements.
- Initiated strategic analysis to inform training design and job aid development for over 600 employees.
- Wrote, revised, edited, and published over 20 internal policy documents for organizational clarity.
- Authored a quarterly newsletter for 1,000 employees, featuring updates on procedures, policies, FAQs, and departmental successes.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
Human Resource Specialist (Recruitment & Placement)
Internal Revenue Service
Holtsville, NY
08.2022 - 11.2024
- Conducted research to streamline training processes and standardize employee assistance programs.
- Established connections with applicants, Board of Directors, and hiring managers for employment needs.
- Evaluated requests, created announcements, qualified applicants, and onboarded new hires.
- Guided peers and management on hiring processes, including announcements and new hire integration.
- Applied knowledge of federal regulations and internal policies to ensure compliance within IRS practices.
- Managed salary settings, adjustments, and accessions in alignment with pay scales and locality tables.
- Delivered training sessions on effective resource management techniques to enhance team productivity.
- Maintained integrity while communicating effectively across departments to support new hires.
- Developed a user-friendly report for hiring operations, detailing announcements, timelines, and workload distribution, enhancing team efficiency.
- Facilitated the upload of territories into USA Staffing as a location bundle, streamlining vacancy announcements and reducing recruitment time.
- Streamlined hiring procedures by educating BODs on new checklist requirements, resulting in faster turnaround times and improved accuracy.
- Ensured compliance with IRM guidelines and NTEU agreements during recruitment processes, maintaining adherence to all policies and procedures.
Senior Enrollment Coach/Assistant Manager
Ruffalo Noel Levitz (Acquired Helix in 2020)
Oakbrook Terrace, IL
01.2020 - 08.2022
- Scheduled and conducted panel interviews after prescreening and prequalifying candidates.
- Created mid-year and annual evaluations for employees.
- Established connections with potential applicants to facilitate employment opportunities.
- Organized presentations for university programs to enhance enrollment initiatives.
- Recruited, screened, and coached students, exceeding new enrollment goals.
- Implemented marketing strategies targeting nontraditional adult student populations.
- Mentored employees on strategy, software, technical needs, and training requirements.
- Developed communication templates for prospective students to streamline outreach efforts.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Delivered presentations outlining best practices related to specific job roles or tasks.
- Developed training materials and documents such as manuals, handouts, exercises and guides.
Accounting Supervisor/Senior Enrollment Coach
Helix Education
Oakbrook Terrace, IL
11.2014 - 04.2020
- Supervised accounting coordinator and conducted structured performance evaluations for team members.
- Executed month-end revenue reporting, ensuring precision and timely submission.
- Completed annual audits and internal reports to maintain financial integrity.
- Streamlined accounting processes, enhancing overall operational efficiency.
- Reconciled financial aid with student accounts, effectively resolving discrepancies.
- Audited over 500 student accounts for enrollment accuracy and tuition validation.
- Maintained compliance with internal policies and federal regulations.
- Reduced accounts receivable by 13% in 2017 through targeted financial strategies.
- Created financial models in Excel to project future trends in revenue, expenses, capital expenditures.
- Developed and maintained accounting policies, procedures, and internal controls.
- Collaborated with external auditors during year-end audits to provide necessary information.
- Conducted special projects related to budgeting and forecasting when needed.
- Oversaw accounts payable and receivable processes for accuracy and timeliness of payments.
Community Specialist/Strategic Partner Liaison
Helix Education
Oakbrook Terrace, IL
04.2019 - 01.2020
- Developed strategic plans to generate interest in university programs.
- Cultivated corporate, community, and partner relationships to enhance outreach.
- Conducted individual and group consultative sales presentations to promote programs.
- Monitored and managed corporate contact database for efficient tracking.
- Participated in enrollment and compliance training sessions to uphold standards.
- Balanced tasks and activities to meet partner and company expectations.
- Attended networking events to promote Thomas More University Accelerated Program.
- Position deactivated due to Covid-19 restrictions on outreach activities.
- Facilitated workshops and events to further build relationships between members of the community.
Licensed Property & Casualty Producer
Allstate Insurance Company
Florence, KY
11.2013 - 11.2014
- Managed customer accounts, ensuring satisfaction and retention through effective service.
- Cross-sold Allstate products to enhance customer coverage and increase revenue.
- Generated new business via leads and referrals, significantly expanding client base.
- Conducted policy reviews and generated quotes to align services with client needs.
- Processed payments and deposited funds, maintaining accurate financial records monthly.
- Reported claims while delivering exceptional customer service throughout the process.
- Monitored progress of projects to ensure timely completion according to quality standards.
- Established relationships with vendors to negotiate contracts in order to maximize production value while staying within budget parameters.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Educated customers on the importance of maintaining adequate insurance coverage.
Education
Master of Arts - Ethical Organizational Leadership
Thomas More University
Crestview Hills, KY05-2018
Bachelor of Arts - Communication
Thomas More University
Crestview Hills, KY 05-2016
Associate of Arts - Business Management
Thomas More University
Crestview Hills, KY05-2016
Skills
- Data analysis and research
- Training and development
- Employee onboarding
- Effective communication
- Problem solving
- Team collaboration
- Data analysis
- Policy writing
- Project management
- Training development
- Customer service
- Recruitment
Accomplishments
- Summa cum laude
- Decreased accounts receivable
- Attended Helix honors program three times
- Selected for Helix's Tiger Team
- Recived managers performance award at IRS
Certification
- Property and casualty insurance license
References
References available upon request.
Timeline
Management and Program Analyst
Internal Revenue Service
11.2024 - Current
Human Resource Specialist (Recruitment & Placement)
Internal Revenue Service
08.2022 - 11.2024
Senior Enrollment Coach/Assistant Manager
Ruffalo Noel Levitz (Acquired Helix in 2020)
01.2020 - 08.2022
Community Specialist/Strategic Partner Liaison
Helix Education
04.2019 - 01.2020
Accounting Supervisor/Senior Enrollment Coach
Helix Education
11.2014 - 04.2020
Licensed Property & Casualty Producer
Allstate Insurance Company
11.2013 - 11.2014
Master of Arts - Ethical Organizational Leadership
Thomas More University
Bachelor of Arts - Communication
Thomas More University
Associate of Arts - Business Management
Thomas More University
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