Lauren Kunis
Vancouver,WA
Summary
Dynamic Sales Advisor with proven success at LeisureCare, excelling in customer relationship building and sales strategy development. Achieved consistent sales growth through effective objection handling and upselling techniques. Recognized for enhancing customer satisfaction and loyalty, while mentoring team members to foster a collaborative sales environment. Proficient in CRM systems and performance tracking.
Knowledgeable [Desired Position] with strong background in sales and customer relationship management. Proven ability to drive sales growth through personalized service and effective communication. Demonstrated skills in problem-solving and negotiation.
Overview
14
14
years of professional experience
Work History
Sales Advisor
LesiureCare
06.2012 - Current
- Assisted customers in selecting products that best fit their needs and preferences.
- Provided detailed product knowledge to enhance customer engagement and satisfaction.
- Managed inventory levels, ensuring adequate stock for peak sales periods.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Implemented promotional strategies to boost sales during seasonal campaigns.
- Analyzed customer feedback to identify trends and improve service delivery.
- Trained new sales team members on effective selling techniques and company policies.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Developed long-lasting client relationships by providing exceptional customer service.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Responded to in-person and telephone requests for information about company offerings.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Implemented new sales strategies that led to improved market penetration and higher profit margins.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Met existing customers to review current services and expand sales opportunities.
- Trained new employees on customer service, money handling and organizing strategies.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Developed, maintained and utilized diverse client base.
- Kept detailed records of daily activities through online customer database.
Education
High School Diploma -
Central High School
Morgan Hill, CA06-2007
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Sales background
- Objection handling
- Sales strategies
- Persuasion techniques
- Sales training
- Upselling strategies
- Performance tracking
- CRM proficiency
- Coaching and mentoring
- Competitor analysis
- Promotional expertise
- Closing deals
- Customer service
- Relationship building
- Interpersonal communication skills
- Sales strategy development
- Customer needs assessment
- Customer relationship building
- Sales expertise
- Customer relations
- Sales closing
- Personnel training
- Systems and software expertise
- Revenue generation
- Competitor research
- Product promotions
- Closing techniques
- Retention strategies
- Records management
- Sales forecasting
- Strategic planning
- Prospecting skills
- Strategy development
- Customer retention
- Performance improvement
- Relationship selling
- Promotional planning
- Negotiation tactics
- Lead prospecting
- Closing talents
- Regulatory compliance
- Time management
- Customer experience enhancement
- Client engagement
- Social media marketing
- Event participation
- Prospecting and telemarketing
- Exceeds sales goals
- Contact follow-up
- Price quote preparation
- Inside and outside sales
Timeline
Sales Advisor
LesiureCare
06.2012 - Current
High School Diploma -
Central High School