Lauren Kupper
Tacoma,WA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Excelled in customer service and money handling, ensuring operational excellence. Known for strong multitasking and professionalism, consistently enhanced client satisfaction and streamline processes, achieving significant improvements in customer experience and operational efficiency.
Overview
18
18
years of professional experience
Work History
Supervisor
Olympia Tap House
05.2023 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Interacted with customers, ensuring their concerns and needs were met.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Hair Stylist
Gatbsy Salon
04.2017 - 04.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Supervisor/High Volume Bartender
Jimmy Mac's Roadhouse
11.2009 - 06.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Trained new bartenders on drink recipes, pouring techniques, and customer service best practices.
- Assisted in inventory management, monitoring stock levels, and placing orders when necessary.
- Consistently met or exceeded sales targets through proactive promotion of offerings to customers at the bar or tableside.
Teller
Ventura Bank
03.2006 - 06.2009
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Washington High School
Tacoma, Wa06.2006
Skills
- Strong multitasking
- Customer Service
- Analytical thinking, creativity, and innovation to identify and solve issues
- Highly reliable
- Goal-Oriented
- Critical Thinking
- Professionalism and Courtesy
- Money Handling
Timeline
Supervisor
Olympia Tap House
05.2023 - 08.2024
Hair Stylist
Gatbsy Salon
04.2017 - 04.2024
Supervisor/High Volume Bartender
Jimmy Mac's Roadhouse
11.2009 - 06.2016
Teller
Ventura Bank
03.2006 - 06.2009
High School Diploma -
Washington High School
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