Lauren Lacy
Costa Mesa,CA
Summary
Passionate Personal Fitness Trainer successful at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on nutrition and hydration needs. Experience providing instruction for one-on-one sessions, buddy sessions and group training classes.
Overview
9
9
years of professional experience
Work History
Hostess
Jalapeno Inferno
04.2015 - 07.2015
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Hostess
Grape Wine Bistro
02.2015 - 05.2015
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Server/Hostess
Tilted Kilt
09.2015 - 12.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Sushi Brokers
12.2016 - 04.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server and Bottle Service
Casa Tempe
04.2018 - 09.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Cold beers & Cheeseburgers
01.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Independent Personal Trainer
Jab Fitness
01.2019
- Improved client fitness levels by designing and implementing personalized workout routines tailored to individual needs.
- Established long-term relationships with clients by providing exceptional service, support, and motivation.
- Ensured client safety during training sessions by demonstrating proper exercise techniques and ensuring correct form.
- Increased client retention through consistent progress tracking, goal setting, and regular progress checkins.
Insurance Specialist
World Financial Group
03.2022 - 08.2022
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Supported underwriting department by meticulously reviewing applications for accuracy and risk assessment.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
Server/ Bottle Service
Juicyladas
06.2022 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Solar Sales Consultant
Bright Earth Solutions
01.2023 - 10.2023
- Boosted solar panel sales by implementing effective lead generation strategies.
- Developed strong customer relationships through consistent communication and attentive service, resulting in repeat business.
- Increased overall company revenue by consistently meeting and exceeding monthly sales targets.
- Enhanced product knowledge by staying current with industry trends, attending training sessions, and conducting regular research.
- Conducted in-depth energy assessments for potential clients to identify optimal solar solutions tailored to their needs.
- Collaborated with internal teams, including engineering and installation departments, ensuring seamless project execution for clients.
Self Employed Personal Trainer/Online Coaching
Body by Lauren LLC
01.2019 - Current
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Increased client retention through consistent communication, motivation, and support.
- Boosted personal training revenue by promoting additional services to existing clients.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Strengthened relationships with local businesses through joint promotions and community involvement initiatives.
- Consistently exceeded monthly sales targets by effectively presenting personal training packages to potential clients.
Education
Paradise Valley Community College
High School Diploma -
Sweetwater Community High
05.2015
Skills
- Injury Prevention Techniques
- Plyometric Training
- Body Composition Analysis
- Advanced Exercise Knowledge
Extracurricular Activities
Chorus at Horizon High School Dance at Bender Dance Studio Scottsdale North Church, Kids Rock Volunteer at Child Abuse Shelter
Timeline
Solar Sales Consultant
Bright Earth Solutions
01.2023 - 10.2023
Server/ Bottle Service
Juicyladas
06.2022 - 09.2023
Insurance Specialist
World Financial Group
03.2022 - 08.2022
Independent Personal Trainer
Jab Fitness
01.2019
Self Employed Personal Trainer/Online Coaching
Body by Lauren LLC
01.2019 - Current
Server and Bottle Service
Casa Tempe
04.2018 - 09.2018
Server
Cold beers & Cheeseburgers
01.2018
Server
Sushi Brokers
12.2016 - 04.2018
Server/Hostess
Tilted Kilt
09.2015 - 12.2016
Hostess
Jalapeno Inferno
04.2015 - 07.2015
Hostess
Grape Wine Bistro
02.2015 - 05.2015
Paradise Valley Community College
High School Diploma -
Sweetwater Community High
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