Lauren Lamborn
Amarillo,TX
Summary
Organized clerk with over three years of experience serving business offices. Able to work within all levels of the organization. Compassionate Community Care Worker known for high productivity and efficient task completion. Skilled in empathetic communication, crisis intervention, and tailored care plan development to meet diverse client needs. Excel at active listening, problem-solving, and adaptability, ensuring effective support and advocacy for clients in various settings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Community Care worker
Texas Health and Human Services
10.2021 - Current
- Maintaining accurate reports of all transactions
- Answering calls and giving customers information about company policies
- Organizing and coordinating schedules with customers and directing them to the appropriate service plan.
- Observed changes in patient status and reported any changes to the appropriate supervisor.
- Adhered strictly to professional standards set forth by state regulations governing Community Care Workers.
- Educated clients on community resources available for support services such as housing, employment, financial aid and social activities.
Office Manager
M&R Industrial Services
02.2011 - 05.2018
- Answered the phone and resolved customer's problems, taking messages for management and coworkers when necessary
- Kept accurate daily and weekly files of business transactions
- Managed all inbound and outbound correspondence
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Responded to customer inquiries via phone or email in a professional manner.
Correctional Officer
Texas Department Of Criminal Justice
Lamesa, TX
03.2004 - 11.2010
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Correctional Officer
Texas Department of Criminal Justice
10.2005 - 01.2010
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
Education
Associate of Science - Psychology
Amarillo College
Amarillo, TX05-2023
Skills
- Communication Skills
- Customer Service
- Data Entry
- Event Coordination
- Excel
- Microsoft Office
- Organizational Skills
- Scheduling
- Time management
- Case management
- Conflict resolution
- Schedule management
- Behavioral observation
- Emergency response
- Personal care assistance
Accomplishments
- Amarillo College Dean's List for maintaining a GPA of 3.6 or higher.
Timeline
Community Care worker
Texas Health and Human Services
10.2021 - Current
Office Manager
M&R Industrial Services
02.2011 - 05.2018
Correctional Officer
Texas Department of Criminal Justice
10.2005 - 01.2010
Correctional Officer
Texas Department Of Criminal Justice
03.2004 - 11.2010
Associate of Science - Psychology
Amarillo College
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