LAUREN LAMPSHIRE
De Beque
Summary
Adept Revenue Cycle Specialist with a proven track record at Mind Springs Health, where I enhanced revenue through meticulous billing error resolution and robust audit practices. Trained peers, fostering a knowledgeable team, and excelled in claims processing and compassionate communication, ensuring seamless interdepartmental operations and superior patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Follow up
Valley View Hospital
Glenwood Springs, CO
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Kept all patient information secure and confidential.
- Coordinated insurance verification processes to optimize revenue capture.
- Analyzed patient accounts to ensure accurate billing and timely collections.
- Implemented quality control measures to enhance claim accuracy and reduce denials.
- Trained new staff on revenue cycle protocols and best practices.
- Collaborated with clinical teams to resolve billing inquiries and enhance patient satisfaction.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Reached out to insurance companies to verify coverage.
- Achieved optimal reimbursement rates by verifying insurance coverage, eligibility, benefits, and authorization prior to service delivery.
- Maintained clear documentation of all activities related to unpaid claims or denied services.
- Provided regular updates on billing status to upper management through detailed reports.
Intake/Admissions Supervisor
West Springs Hospital
Grand Junction, CO
07.2024 - 03.2025
- Perform and oversee direct services and referrals to the clients in the Psychiatric Emergency Department and the Inpatient Facility. Coordinate acceptance of external referrals with other clinical and medical staff as necessary. Manage the admissions process from time of referral or walk-in through admit ensuring eligibility, intake paperwork is complete, data entry is timely, and each step in the admissions process is completed efficiently and accurately. Interact with clients and provide support, structure, stability, and positive role modeling. Ensure clients understand the costs associated with their health care needs, insurance coverage, self-pay responsibilities, and assisting with financial aid paperwork applications (as needed).
Revenue Cycle Specialist
Mind Springs Health
Grand Junction, CO
05.2023 - 05.2024
- Increased revenue by identifying and resolving billing errors in a timely manner. Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce. Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management. Ensured accurate billing with thorough audits of patient accounts and insurance claims.
Revenue Cycle Specialist
Community Hospital Grand Junction Colorado
Grand Junction, CO
01.2022 - 05.2023
- Increased revenue by identifying and resolving billing errors in a timely manner. Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management. Ensured accurate billing with thorough audits of patient accounts and insurance claims.
Manager/Bookkeeper/Head Cashier
Valley Ranch Supply
Collbran, CO
11.2019 - 12.2021
- Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes. Recording sales, invoices, purchases, expenses, and payments. Ensuring financial records are up to date. Prepared financial statements for clients with a credit account. Tracked business income and spending. Maintained professional, organized, and safe environment for employees and patrons. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Improved marketing to attract new customers and promote business. Reduced operational costs through comprehensive process improvement initiatives and resource management.
CNA
St Mary's Hospital
Grand Junction, CO
01.2019 - 11.2019
- Assisted patients with daily living activities, promoting independence and dignity. Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing. Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Associates - Occupational Studies
IntelliTec College
Grand Junction, CO05-2023
Certified - Medical Billing & Coding
IntelliTec College
Grand Junction, COSkills
- Claims review
- Claims Processing Proficiency
- HIPAA Compliance
- Professionalism and Ethics
- Insurance Verification
- Paperwork management
- Verifying insurance
- Denial Management
- Medical Billing Expertise
- Analytical Problem Solving
- Managing records
- Collecting payments
- Coordinating documents
- Medical Billing
- Payment posting
- Problem-Solving Complex Problem-Solving
- Analyzing claims Reliable team player
- Financial and operational reporting
- Analytical Thinking
- Client Relationship Development
- Document Management
- Report Preparation and Presentation
- Due diligence
- Statement Review
- Quality Evaluation
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
- Patient Transfers
Websites
Certification
07/2024 Welle Training-Certification
Timeline
Insurance Follow up
Valley View Hospital
07.2025 - Current
Intake/Admissions Supervisor
West Springs Hospital
07.2024 - 03.2025
Revenue Cycle Specialist
Mind Springs Health
05.2023 - 05.2024
Revenue Cycle Specialist
Community Hospital Grand Junction Colorado
01.2022 - 05.2023
Manager/Bookkeeper/Head Cashier
Valley Ranch Supply
11.2019 - 12.2021
CNA
St Mary's Hospital
01.2019 - 11.2019
Certified - Medical Billing & Coding
IntelliTec College
Associates - Occupational Studies
IntelliTec College