Lauren Landis
Adamstown,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the health insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Luminare Health
09.2022 - Current
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Verified insurance eligibility and coverage for patients.
- Handled customer inquiries and suggestions courteously and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Examiner
Bollman Hat Company
02.2022 - 06.2022
- Our positions are involved in the artisan craft of hat making and the hat finishing processes
- These positions do not require experience but do require candidates that have a willingness to learn and the ability to understand the importance of each person's role in creating high-quality headwear
- Work with skilled mentors as they share their craft with you and pass down decades of knowledge
- As an employee-owned Company, our fellow owners are proud of the work they perform and their role in producing high-quality headwear.
Customer Service Representative
Rentokil North America
02.2021 - 08.2021
- I handle 50-100 inbound calls daily
- The calls are in regards to customers having pest control issues
- I handle setting up appointments, communication with the technicians, billing questions and concerns, etc
- We are required to look providing update on customers accounts answering any questions and escalating any concerns
- There may be additional communication with retail stores as well
- I'm dealing with customers having pest issues which isn't pleasant and can sometimes be an emergency situation, so I must be able to build rapport with the customer.
Customer Service Representative
Aerotek
01.2020 - 07.2020
- I handle 50-100 inbound calls daily
- The calls are in regards to unemployment claims for the State of North Carolina
- We are required to look providing update on claims- answering any questions and escalating any concerns
- There may be additional communication with retail stores as well
- I'm dealing with sensitive information so I must be able to build rapport with the customer.
Education
Associate of Arts -
Harrisburg Area Community College
Lancaster,PA10.2010
Skills
- Claims investigation
- Calm and Professional Under Pressure
- HIPPA Compliant
- Computer literacy
- Software proficiency
- Excellent Communication
- Interpersonal Skills
- Reliability
- Medical Insurance
- Typing Speed
- Adaptability
- Call Documentation
Timeline
Customer Service Representative
Luminare Health
09.2022 - Current
Examiner
Bollman Hat Company
02.2022 - 06.2022
Customer Service Representative
Rentokil North America
02.2021 - 08.2021
Customer Service Representative
Aerotek
01.2020 - 07.2020
Associate of Arts -
Harrisburg Area Community College
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