Summary
Overview
Work History
Education
Skills
Timeline
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Lauren LaPlant

Salem,WI

Summary

Results-driven individual who excels in any position or environment using solid skill sets and past experience. Open minded when it comes to learning and trying new job positions. Moldable individual with various hard and soft skills. Collaborates well with others to meet deadlines and goals for a company. Effective listening and communicating with co-workers and customers to ensure a positive and successful work environment.

Overview

5
5
years of professional experience

Work History

Professional House Cleaner

Molly Maid
12.2021 - 10.2023
  • Built foundational relationships with customers to provide safety, trust and comfortability in their own home.
  • Dealt with customer complaints and addressed them promptly and professionally.
  • Drove company vehicle
  • Upkeep on car cleanliness
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Managed workload across 4-5 houses and satisfied customer needs for cleaning standards and details.
  • Maintained clean and comfortable environments in residential home and offices by vacuuming, mopping, and dusting.
  • Adhered to professional house cleaning checklist and monthly rotational chores for up keep.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Polished appliances to achieve professional shine and appearance.
  • Changed bed linens and collected soiled linens for cleaning.
  • Cleaned and sorted laundry
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Money handling
  • Printed and faxed paperwork

Certified Nursing Assistant

Froedtert South
08.2020 - 09.2021
  • Answered call lights and supported comfort and safety for 6-12 patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, pulse, blood pressure, oxygen, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms and nurse stations.
  • Supported ambulation and physical therapy needs.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing daily living tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Charted patient vitals, completed daily care, and intake and output in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Helped patients complete range of motion exercises.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.

Server/Server Trainer/Service Advisor

Olive Garden
08.2018 - 07.2020
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.

Education

No Degree - Nursing

Gateway Technical College
Kenosha

High School Diploma -

Central High School
Paddock Lake
06.2018

Skills

  • Sanitizing Understanding
  • Chemical Handling
  • Documentation Understanding
  • Sanitizing Skills
  • Guest Relations
  • Cleaning Techniques
  • Residential Cleaning
  • Customer Service
  • Quality Assurance
  • Customer-Oriented
  • Excellent Oral and Written Communication
  • Cleaning and Organizing Abilities

Timeline

Professional House Cleaner

Molly Maid
12.2021 - 10.2023

Certified Nursing Assistant

Froedtert South
08.2020 - 09.2021

Server/Server Trainer/Service Advisor

Olive Garden
08.2018 - 07.2020

No Degree - Nursing

Gateway Technical College

High School Diploma -

Central High School

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Lauren LaPlant