Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lauren Larsen

Redding,CA

Summary

Experienced manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

4
years of professional experience

Work History

Dutch Bros

Manager
05.2017 - 09.2019

Job overview

  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.

Dutch Bros

Hiring Manager
04.2016 - 05.2017

Job overview

  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
  • Compiled training handbook and related course materials.
  • Created and maintained detailed training records and reports for management review.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
  • Planned and conducted staff trainings with emphasis on customer service areas.

Dutch Bros

Assistant Manager
08.2015 - 04.2016

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Shasta College
Redding, CA

Central Valley High School
Redding, CA

High School Diploma
06.2015

Skills

  • Scheduling and Coordinating
  • Schedule Preparation
  • Customer Relationship Management
  • Reconciling Cash Drawers
  • Overseeing Employees
  • Coaching and Mentoring

Timeline

Manager

Dutch Bros
05.2017 - 09.2019

Hiring Manager

Dutch Bros
04.2016 - 05.2017

Assistant Manager

Dutch Bros
08.2015 - 04.2016

Shasta College

Central Valley High School

High School Diploma

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Lauren Larsen