Lauren Larson
Shawnee,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Associate II
Capital Federal Savimg Bank
10.2023 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained accurate records of customer transactions in line with bank procedures.
- Managed and maintained bank accounts, including checking, savings, and CD accounts, as well as IRA distributions.
Campus Visit Coordinator
Avila University
03.2023 - 09.2023
- Furnished students with unique experiences by developing and creating new tour routes.
- Collaborated with CRM Data Coordinator to improve the Campus Visit form filled out by students and parents.
- Supervised 15 Student Ambassadors.
- Maximized performance by monitoring daily activities and mentoring Student Ambassadors.
Graduate Admissions Representative
Avila University
01.2022 - 03.2023
- Reviewed admissions applications to check students' eligibility for acceptance.
- Interviewed students during the admission process by asking detailed questions about their goals, experience, education history, and reviewing official transcripts.
- Oversaw six graduate programs and was able to provide the steps needed to take for licensure and certification.
- Attracted and recruited students by communicating admission requirements via phone, email, and text.
- Collaborated with various departmental staff and faculty to organize activities, presentations and open houses for potential enrollees.
Display Lead
Scheels
10.2018 - 01.2022
- Worked with an Assistant Store Leader to implement the corporate plan by strategically organizing and displaying merchandise, including: 1) training new hires 2) educating shop managers 3) executing the budget and documenting transactions, and 4) participating in monthly zoom meetings with corporate marketers
- Applied computer skills (i.e. Microsoft Word, Excel, PowerPoint, Publisher, Outlook) to communicate with co-workers and corporate offices regarding store campaigns, contribute to marketing discussions, and planning/coordination of in store events
- Developed corporate level presentations using PowerPoint to teach empowerment classes to Shop Managers and Assistant Store Leaders
Home Decor Sales Associate
Scheels
01.2016 - 10.2018
- Interacted with the public to learn their interests and needs, identify home decor items that aligned with their vision, and provided consultation during the decision making process
- Organized and completed customer orders; coordinated deliveries to meet customer timetables
- Trained and mentored new hires to learn the company procedures, develop product knowledge, and a apply a servant leadership approach to the service of customers, colleagues, and corporate officers
Customer Service Associate
Scheels
04.2015 - 12.2016
- Served as a face of the store and liaison between the customer and corporate policies
- Responsible for ensuring customer satisfaction by maintaining a positive attitude, validating customer needs/wants, and active problem solving
- Developed community relationships that supported team goals and strengthened the store's reputation for customer service
Education
MBA - Finance
Avila University
Kansas City, MO05.2024
Communication - Film And Digital Media
Avila University
Kansas City, MO05.2018
Skills
- Personable
- Multitasking
- Detail oriented
- Flexible and adaptable
- Planning and coordination of activities
- Interpersonal communication
- Microsoft Office
- Outlook
- Word
- Excel
Accomplishments
- Received Employee of the Month once during 2015 and once during 2016
- Selected by corporate leaders as a collaborative member of 10-12 person teams assigned to open new stores at The Colony (TX) during February 2020, Colorado Springs (CO) during February 2021, and Missoula (MT) September 2021
Timeline
Customer Service Associate II
Capital Federal Savimg Bank
10.2023 - Current
Campus Visit Coordinator
Avila University
03.2023 - 09.2023
Graduate Admissions Representative
Avila University
01.2022 - 03.2023
Display Lead
Scheels
10.2018 - 01.2022
Home Decor Sales Associate
Scheels
01.2016 - 10.2018
Customer Service Associate
Scheels
04.2015 - 12.2016
MBA - Finance
Avila University
Communication - Film And Digital Media
Avila University