Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Lauren Lasch

Medford

Summary

Dedicated professional with a strong background in support services and a commitment to enhancing customer satisfaction. Recognized for a proven track record in troubleshooting complex issues and delivering effective solutions promptly. Exceptional communication skills and adept problem-solving abilities foster positive relationships and drive operational efficiency. Eager to leverage expertise in a challenging role prioritizing customer experience and service excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

GS-0342-08 Support Services Specialist

US Forest Service
08.2023 - Current
  • Excellent front desk customer service such as answering phone calls and emails from members of the public
  • Proper money handling, use of POS, sell various permits, maps and passes
  • Conducted mailroom operations
  • Procurement of administrative supplies and other purchases as a Government Purchase Card Holder
  • Point of Contact for all wireless device requests
  • Personnel timekeeping assistance
  • Support Recreation staff with compiling data on recreation sites and having recreation.gov manager access
  • Forest Point of Contact for all things pertaining to Collection Officers/Sales/Inventory
  • Facilitator and lead role on Forest Administrative team
  • Conducted various Human Resources actions
  • Created a New Employee Orientation and Welcome Package
  • Supervised two staff members
  • Housing Coordinator for government owned bunkhouses including creating rental agreements and bills for collections
  • Assisted with monthly fleet utilizations and reallocations of funds for purchases of fuel and other vehicle maintenance needs
  • Coordinated with various local vendors for various permits/sales such as Christmas tree tags
  • Assisted with annual inventory and property data collection
  • Fulfilled any other support or administrative needs
  • Active member of WEC (Word Environment Committee) and Team Member of Diversity, Equity, Inclusion and Accessibility groups such as The Mixing Bowl
  • Forest Supervisor: Molly Juillerat Molly.Juillerat@usda.gov

GS-0342-06/07 Support Services Specialist

US Forest Service
02.2022 - 08.2023
  • Collaborated with personnel within agency as well as outside of agency and maintained strong partnership with US Forest Service
  • Date entry and notetaker for all formal meetings
  • Active member of Human Resources Development Committee
  • Awards Coordinator
  • Assisted with various miscellaneous tasks such as managing and stocking employee break rooms
  • Housing Coordinator for government owned bunkhouses including creating rental agreements and bills for collections
  • Assisted with monthly fleet utilizations and reallocations of funds for purchases of fuel and other vehicle maintenance needs
  • Assisted with annual inventory and property data collection
  • Completed training to become a Diversity and Inclusion Change Agent
  • District Ranger: Milton Stubbs Milton.Stubbs@usda.gov

GS-0303-05 Administrative Support Assistant

Bureau of Land Management
05.2020 - 01.2022
  • Administrative duties such as excellent front desk customer service
  • Answering phones and emails from members of the public
  • Proper money handling, use of POS, compiling various permits
  • Conducted mailroom operations
  • Compiled and edited official correspondence letters
  • Deputy District Manager: Angela Bulla abulla@blm.gov

Crew Member

Trader Joes
08.2018 - 05.2020
  • Exceptional customer support and service
  • Strong skills in money handling and POS procedures
  • Restock merchandise/product daily
  • Maintained store cleanliness and ensured all health and safety procedures were carried out
  • Created displays and maintained inventory as an order writer and section leader
  • Captain/Manager: Jeff Qualls 707-256-0806

East Area Manager

Grand Canyon Conservancy
04.2016 - 11.2017
  • Supported and maintained strong partnership with National Park Service to promote positive experiences for visitors coming to Grand Canyon National Park
  • Supervised seasonal and permanent staff and oversaw daily operations from sales to visitor services in two different park locations
  • Conducted employee hiring processes, staff evaluations as well as providing employee support and conflict resolution whenever needed
  • Created weekly schedules for staff for daily operations and completed payroll for all staff I supervised
  • Completed Junior Ranger Program booklets with visitors
  • Coordination and support for the Cultural Demonstration program, which focuses on Native American history and culture
  • Exceptional money handling skills and utilizing POS procedures such as doing weekly deposits
  • Provided and maintained exceptional customer service and resolution needs to visitors and colleagues
  • Supported National Park Service further by rotating shifts with rangers for coverage at the information desk to provide information to visitors daily along with other interpretative program support
  • Performed impromptu public speaking announcements and interacted with visitors of varying ages and cultures
  • Retail Operations Manager: Duncan Petrie 928-606-6912

Animal Keeper and Trainer

Bearizona
03.2016 - 05.2016
  • Fulfilled various husbandry needs and maintenance tasks while working and training with various animals from North American mammals to reptiles
  • Maintained exhibit/enclosure upkeep to appropriate standards in safe environments and prepared proper diets for individual animals
  • Conducted continuous training efforts with use of positive reinforcement methods with various animals for Animal Ambassador Program
  • Interacted with visitors for scheduled and impromptu programs
  • Worked with the veterinarian and other keepers to focus on health and livelihood of every animal on site to appropriate standards
  • Lead Animal Keeper: Dave O’Connell 928-242-9528

Hiking Naturalist and Camp Counselor

Montecito Sequoia Family Lodge
05.2015 - 09.2015
  • Led daily guided hikes to guests of varying ages and gave educational interpretative talks on natural history and wildlife of the area
  • Maintained strong customer service skills and participated in family-oriented activities
  • Carried out continuous exceptional service and relationships with children of all ages and acted as a group leader in various capacities
  • General Manager: Nancy Wallis 559-565-3223

Tenant Services Manager

Whitefish Housing Authority
01.2015 - 04.2015
  • Completed administrative duties such as payments for business expenses
  • Assisted in basic maintenance of building
  • Acted as a liaison to residents for financial questions
  • Collected monthly rent and other payments from residents and further assisted Executive Director with various tasks
  • Executive Director: Lori Collins 406-261-2604

Guest Experience Ambassador

Monterey Bay Aquarium
01.2012 - 06.2014
  • Conducted public speaking for educational programs for small to large audiences as well as organized orientations for field trips and tour groups
  • Discussed and promoted marine biology education through educational programs from guided tours to everyday interactions
  • Organized and supported Teen Conservation Leader (TCL) program which was a program designed for high school students to provide knowledge and skills to help them for future jobs and to gain experience and confidence in a professional environment
  • Developed a Spanish language program for staff
  • Carried out opening and closing procedures for guest experience programs
  • Assisted Guest Experience department wherever else needed
  • Director Guest Experience Operations: Ken Maguire 831-648-4993

Manager

MY Museum-Monterey Youth Museum
09.2011 - 12.2012
  • Developed and performed daily educational programs for children of varying ages
  • Supervised daily operations
  • Provided quality customer service
  • Completed administrative duties such as creating work schedules for employees
  • Increased revenue with membership and product sales
  • Created and maintained strong relationships with families throughout the community
  • Active use of creativity with resources to create educational and fun programs for children to participate in
  • Executive Director: Lauren Cohen 831-238-5596

Education

B.A. - Spanish Language & Linguistics, Nonprofit Management

California State University Monterey Bay
01.2014

Skills

  • Resilience under pressure
  • Remote troubleshooting

Accomplishments

  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Languages

Spanish
Limited Working

Timeline

GS-0342-08 Support Services Specialist

US Forest Service
08.2023 - Current

GS-0342-06/07 Support Services Specialist

US Forest Service
02.2022 - 08.2023

GS-0303-05 Administrative Support Assistant

Bureau of Land Management
05.2020 - 01.2022

Crew Member

Trader Joes
08.2018 - 05.2020

East Area Manager

Grand Canyon Conservancy
04.2016 - 11.2017

Animal Keeper and Trainer

Bearizona
03.2016 - 05.2016

Hiking Naturalist and Camp Counselor

Montecito Sequoia Family Lodge
05.2015 - 09.2015

Tenant Services Manager

Whitefish Housing Authority
01.2015 - 04.2015

Guest Experience Ambassador

Monterey Bay Aquarium
01.2012 - 06.2014

Manager

MY Museum-Monterey Youth Museum
09.2011 - 12.2012

B.A. - Spanish Language & Linguistics, Nonprofit Management

California State University Monterey Bay

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