LAUREN LEAK
Experienced Direct Support Professional
Hagerstown
Summary
Dedicated and compassionate professional with experience in retail, direct support, and customer service. Skilled in patient care, developmental disabilities support, and fast-paced work environments. Known for dependability, strong communication skills, and a genuine passion for helping others. Currently pursuing opportunities to continue growing within healthcare and human services.
Results-driven professional with a strong background in customer interaction and team collaboration. Expertise in conflict resolution, problem-solving, and adapting to diverse environments. Prepared to leverage experience to create supportive and nurturing experiences for individuals in need.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional (DSP)
The ARC of Washington County, Inc.
Hagerstown
02.2024 - Current
- Support individuals with developmental disabilities in daily living activities and community involvement.
- Implement care plans and promote independence.
- Ensure safety and provide emotional support.
- Fostered a nurturing environment for individuals with developmental disabilities, enhancing their emotional well-being and community engagement.
Retail Sales Associate
Marshalls
Hagerstown
09.2023 - 02.2024
- Assisted shoppers and resolved inquiries, enhancing customer satisfaction and boosting sales.
- Organized sales floor displays, improving visual appeal and customer navigation.
- Processed transactions with precision, reducing errors and increasing efficiency.
Warehouse Associate
Amazon
Hagerstown
12.2022 - 07.2023
- Efficiently operated pallet jacks, ensuring accurate inventory and timely order fulfillment.
Clerk
Dairy Queen
Hagerstown
10.2021 - 12.2022
- Handled cash register operations and order processing.
- Delivered prompt, friendly customer service.
- Ensured food safety and cleanliness standards were met.
- Provided exceptional customer service, fostering a welcoming environment that enhanced guest satisfaction and loyalty.
Cook/Customer Service / Cashier
Northside Pizzeria
Hagerstown
10.2020 - 07.2021
- Prepared food orders and handled kitchen operations.
- Managed customer transactions and provided excellent service.
- Maintained a clean and safe food service environment.
Education
High School Diploma -
North Hagerstown High School
Hagerstown, MDSkills
- Care plan implementation
- Customer interaction
- Team collaboration
- Conflict resolution
- Emotional support
- Medication administration
- Client documentation
- Client support
- Housekeeping tasks
- Direct patient care
- Social skills development
- Transportation
- First aid and safety
- Relationship building
- Charting and documentation
- Hygiene assistance
- Time management
- Empathy and patience
- Adaptability and flexibility
- First aid and CPR
- Problem solving
- Multitasking and organization
Certification
- First Aid Certification, 02/01/24, Certification Authority
- AED Certification, 2024, Certification Authority
- CPR Certification, 2024, Certification Authority
- Certified Medication Technician, 02/01/24, Certification Authority
- Certified Medication Aide, 02/01/24, Certification Authority
Timeline
Direct Support Professional (DSP)
The ARC of Washington County, Inc.
02.2024 - Current
Retail Sales Associate
Marshalls
09.2023 - 02.2024
Warehouse Associate
Amazon
12.2022 - 07.2023
Clerk
Dairy Queen
10.2021 - 12.2022
Cook/Customer Service / Cashier
Northside Pizzeria
10.2020 - 07.2021
High School Diploma -
North Hagerstown High School