Lauren Leazer
Houston,TX
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
8
8
years of professional experience
Work History
Child Protective Services Investigator
Texas Department of Family and Protective Service
06.2024 - 01.2025
- Collaborated with multidisciplinary teams to develop comprehensive case plans for at-risk children and their families.
- Improved child safety by conducting thorough investigations of alleged abuse and neglect cases.
- Expedited case resolutions through diligent documentation, timely report submissions, and effective time management skills.
- Promoted team collaboration through active participation in staff meetings, trainings, and ongoing professional development opportunities.
- Strengthened family support networks by connecting clients to relevant community resources and services.
- Streamlined case closures through regular monitoring of progress toward established goals and adjustment of intervention strategies as needed.
- Optimized case management efficiency by maintaining organized, accurate, and up-to-date records in the agency database.
Personal Injury Case Manager
Ricci Law Firm
10.2023 - 05.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Dance Instructor
Katura Dance Academy
08.2023 - 05.2024
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
Department of Juvenile Justice - Intern
Department Of Public Safety
01.2023 - 04.2023
- Division of Juvenile Justice and Delinquency Prevention.
- Assisted in providing comprehensive case management services where I counsel and supervise adjudicated, undisciplined, and delinquent juveniles to assure compliance with court ordered dispositions.
- Assist in monitoring juvenile's and families progress through home, placement, school, and office visit.
- Create petitions, use CJ Leads, make referrals, and work on family data sheet's to assist court counselors.
Dance Instructor
Southside Ballet Studio
09.2018 - 04.2023
- Utilized different styles of teaching to accommodate students of all capabilities.
- Encouraged student feedback to allow for active consideration of student views and to make any necessary lesson plan adjustments.
- Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Assisted with coordination and administration of complete dance program.
- Planned routines for recitals and performances.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
REAL Crisis Suicide Prevention
Non Profit Organization
10.2022 - 01.2023
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Completed one-on-one counseling with broad range of clients suffering from depression, schizophrenia, substance abuse, and other mental health diseases and issues.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided appropriate community resources for clients depending on their needs.
- Used case management skills to create call reports.
Summer Camp Assistant
East Carolina University - Campus Living
05.2022 - 08.2022
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after camper move-ins to schedule maintenance, cleaners, and other services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Worked with children of varying age, interest, skill, and developmental levels.
Retail Sales Associate
Pacsun
11.2021 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
Hostess
Cracker Barrell Old Country Store
06.2017 - 08.2017
- Seated patrons based on guest preferences and seating availability.
- Accommodated special seating requests for guests to enhance satisfaction.
- Opened and closed seating sections according to volume of guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
Master of Arts - Forensic Psychology
The Chicago School of Professional Psychology
Online05-2026
Bachelor of Science - Criminal Justice
East Carolina University
Greenville, NC05.2023
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC05.2023
High School Diploma -
Smithfield High School
Smithfield, VA06.2019
Skills
- Data Collection
- Community Engagement
- Issue Awareness
- Effective Working Relationships
- Crisis Intervention
- Phone Inquiries
- Suicide Prevention
- Risk Evaluation
Timeline
Child Protective Services Investigator
Texas Department of Family and Protective Service
06.2024 - 01.2025
Personal Injury Case Manager
Ricci Law Firm
10.2023 - 05.2024
Dance Instructor
Katura Dance Academy
08.2023 - 05.2024
Department of Juvenile Justice - Intern
Department Of Public Safety
01.2023 - 04.2023
REAL Crisis Suicide Prevention
Non Profit Organization
10.2022 - 01.2023
Summer Camp Assistant
East Carolina University - Campus Living
05.2022 - 08.2022
Retail Sales Associate
Pacsun
11.2021 - 08.2022
Dance Instructor
Southside Ballet Studio
09.2018 - 04.2023
Hostess
Cracker Barrell Old Country Store
06.2017 - 08.2017
Master of Arts - Forensic Psychology
The Chicago School of Professional Psychology
Bachelor of Science - Criminal Justice
East Carolina University
Bachelor of Arts - Psychology
East Carolina University
High School Diploma -
Smithfield High School
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