Lauren Lederman

Efficiently manage front desk operations, serving as the first point of contact for clients and visitors.

· Coordinate and schedule appointments, consultations, and surgeries, ensuring optimal utilization of resources and timely service delivery.

· Handle phone calls, emails, and inquiries with professionalism and provide clear concise information to clients, faculty and staff.

· Collaborate with veterinary staff to facilitate smooth communication and coordination between departments within the hospital.

· Undertake general administrative tasks, such as filing, photocopying, data entry, and maintaining a clean organized office environment.

· Stay updated on hospital policies and procedures to provide accurate information to clients and colleagues.

· Uphold confidentiality and discretion in handing sensitive information related to patients, clients, and internal matters.

· Continuously seek opportunities to improve administrative processes and enhance overall efficiency within the veterinary hospital.

• Responsible for taking orders and to ensure customers receive their food promptly and with accuracy
• Ensured that each guest was served courteously, quickly, and efficiently.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Operated POS terminals to input orders, split bills and calculate totals.
• Responded efficiently to guest inquiries and complaints in a professional manner.

• Maintained Organized, presentable merchandising to drive continuous sales.
• Answered incoming telephone calls to provide store, products and services information.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• ·Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Maintained records related to sales, returns and inventory availability
• Tracked stock using company inventory management software
• Managed the social media accounts, created posts to market the merchandise