Lauren Ledford

Hugh Chatham Health: Healthcare system consisting of 81 bed acute medical center, 29 outpatient physician practices, and multiple ambulatory service lines employing over 100 providers, and 950 employees.

Executive Director of the following departments:

Physician Recruitment:

Recruitment, Onboarding, Compensation Analysis, Contract adjustments/renewals.

• Enhanced recruitment process by streamlining candidate sourcing and selection techniques.
• Optimized compensation structures by conducting comprehensive market analyses and benchmarking studies.
• Streamlined workflow for increased productivity through thorough analysis and optimization of procedures.

HC Health at Home: (formerly Yadkin Valley Home Health)

Serving 17 counties across 2 states, active patient census of 600, and 95 employees

• Volume and Revenue growth year over year
• Metrics exceeding performance compared to state/national averages: rehospitalization, quality, patient satisfaction
• Recognized nationally 6 consecutive years for top 20% Patient Satisfaction
• Retention: Reduced employee monthly turnover to less than 1.67%, Zero contract staff used in over 8 years.
• Increased revenue collection by implementing efficient and effective strategies resulting in timely filing and collections.
• Manage budgets effectively, reducing overhead costs while maintaining high-quality care standards.
• Implemented data-driven strategies to monitor key performance indicators, leading to continuous process improvements.

Therapy Services: (Inpatient and Outpatient locations)

• Expanded service offerings to meet growing demand by identifying market trends and adapting business strategy accordingly.
• Optimized resource utilization by coordinating schedules, equipment, and facility usage among therapy staff.

Regional Wound Center: (Outpatient)

• Over 30% Gross revenue increase year over year
• Reduced operational costs through the identification of inefficiencies and implementation of cost-saving measures.