Lauren Lee
Hesperia,CA
Summary
Enthusiastic and dedicated with communication and interpersonal skills. Detail oriented and experienced with customer service and retail. Constantly improving upon existing skills and knowledge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Writer
Walmart
Hesperia, CA
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Improved customer satisfaction by providing timely and accurate service estimates.
Stylist
David's Bridal
01.2023 - 06.2023
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Crew Member
Chipotle
05.2022 - 12.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Sales Associate
Ross Dress for Less
Hesperia, California
05.2020 - 09.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Waitress
Samurai Sushi
Hesperia, CA
09.2020 - 07.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Bachelor of Arts - Sociology
University of California Irvine
Irvine, CA12.2023
Skills
- Cultural Sensitivity
- Positive Reinforcement
- Customer Service
- Patience and Empathy
- Product Knowledge
- Multitasking and Organization
- Attention to Detail
- Creative Thinking
- Teamwork and Collaboration
Certification
Emergency 30 day Substitute Permit
Languages
Korean
Professional Working
Timeline
Service Writer
Walmart
04.2024 - Current
Stylist
David's Bridal
01.2023 - 06.2023
Crew Member
Chipotle
05.2022 - 12.2022
Waitress
Samurai Sushi
09.2020 - 07.2021
Sales Associate
Ross Dress for Less
05.2020 - 09.2020
Bachelor of Arts - Sociology
University of California Irvine
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