Lauren Leffew
Davie
Summary
Operations-focused Dispatch Manager with proven expertise in leading customer service teams, optimizing technician schedules, and streamlining workflows in high-volume service environments. Adept at conflict resolution, time-sensitive decision-making, and elevating team performance while maintaining strong client relationships.
Experienced with coordinating and managing dispatch operations. Utilizes strong organizational skills and strategic planning to streamline processes and enhance efficiency. Track record of effective communication and problem-solving, ensuring timely and reliable service delivery.
Overview
8
8
years of professional experience
Work History
Dispatch Manager
All Year Cooling & Plumbing
01.2021 - Current
- Lead daily operations of dispatch and customer service teams, ensuring smooth coordination between technicians, clients, and management.
- Train and supervise staff, improving service consistency and communication.
- Strategically manage technician schedules to increase productivity and reduce downtime.
- Resolve escalated customer issues, protecting client relationships and company reputation.
- Facilitate departmental and technician meetings to improve alignment and accountability.
- Collaborate with leadership to streamline workflows and enhance overall service efficiency.
Administrative Assistant
Nutty Nostalgic
03.2020 - 01.2021
- Managed day-to-day office operations, including data entry, document organization, and order processing.
- Assisted with customer inquiries and coordinated internal communications.
- Maintained schedules, tracked inventory, and supported management with administrative tasks.
Server
First Watch Daytime Cafe
02.2018 - 03.2020
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with team to ensure efficient table turnover and guest satisfaction.
- Trained new staff on menu offerings, service protocols, and cash handling procedures.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy.
Education
Bachelor of Arts - Public Relations
Florida International University (FIU)
08-2020
Skills
- Leadership & Team Training Dispatch & Scheduling
- Customer Conflict Resolution Workflow Optimization
- Time-Sensitive Task Management Attention to Detail
- Reading Comprehension Customer Relationship Management
- Workflow planning
- Staff training and development
Timeline
Dispatch Manager
All Year Cooling & Plumbing
01.2021 - Current
Administrative Assistant
Nutty Nostalgic
03.2020 - 01.2021
Server
First Watch Daytime Cafe
02.2018 - 03.2020
Bachelor of Arts - Public Relations
Florida International University (FIU)