Lauren LeMaster
Scottsdale,AZ
Overview
7
7
years of professional experience
Work History
Content Writer and Editor
Cognizant
Mesa, Arizona
05.2023 - Current
- Assess and rate the quality of AI-generated writing based on specific Google Bard style guidelines and rubrics
- Review and edit the writing of Tier 1 writers while providing constructive feedback to enhance content quality and consistency
- Conduct thorough fact checking of AI responses to verify information and maintain credibility
- Assist in calibration meetings to ensure consistency in content evaluation and adherence to quality standards
- Foster a collaborative and supportive work environment by sharing knowledge and best practices, and mentoring junior writers
Marketing and Customer Relations Assistant
HoneyDoesLLC
Remote
01.2021 - Current
- Directly assist the owner
- Created and implement an overarching organizational strategic communications plan for social media accounts, as well as social media management for Facebook, Instagram, LinkedIn, TikTok, YouTube, and the website
- Create and schedule posts
- Tracked advertising efforts, and content engagement
- Responding to new customer inquiries via social media pages, phone, emails and texts.
Meta Marketing Pro
Ttec
Remote
08.2021 - 08.2022
- Take a consultative approach to understanding the customers’ needs and providing recommendations for potential marketing campaigns
- Proactively reach out to adviser’s to support their account needs including budget recommendations and audiences that would work best with their products or services
- Schedule out appointments with customers that have started advertising accounts
- Lead recurring phone or video conference meetings and email updates with client to ensure best practices with their goals and current advertising performance.
Front Desk Services Coordinator
InSpa
Factoria, Washington
05.2018 - 08.2018
- Worked individually and as a team to reach individualized and overall store sales goals each shift
- Hosted guests towards their specific needs when making reservations and offered multiple treatment bookings and up-sells
- Provided knowledge and expertise on products for customers to increase overall sales
- Communicated all changes, cancellations and additions to spa team members
- Accepted responsibility for cash drawer and ensured it balanced at the close of shift.
Communication Intern
World Concern
Shoreline, Washington
05.2017 - 08.2017
- Maintained, managed and organized various media accounts promoting the company’s brand and values while providing entertaining and informative content for viewers
- Updated and added pictures to the website with written descriptions and search engine optimization.
Education
Bachelor of Arts in Strategic Communication (Advertising) -
Washington State University
Pullman, WashingtonSkills
- Experience with Microsoft Office, Adobe Creative Suite applications, web publishing, content and social media management systems
- Strong writing, researching, proofreading, and copy-editing skills
- Strong organizational and time management skills
- Ability to prioritize tasks and adapt to fast-paced and dynamic work environment
- Social media proficiency
References
Available upon request
Timeline
Content Writer and Editor
Cognizant
05.2023 - Current
Meta Marketing Pro
Ttec
08.2021 - 08.2022
Marketing and Customer Relations Assistant
HoneyDoesLLC
01.2021 - Current
Front Desk Services Coordinator
InSpa
05.2018 - 08.2018
Communication Intern
World Concern
05.2017 - 08.2017
Bachelor of Arts in Strategic Communication (Advertising) -
Washington State University