Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren LeMaster

Scottsdale,AZ

Overview

7
7
years of professional experience

Work History

Content Writer and Editor

Cognizant
05.2023 - Current
  • Assess and rate the quality of AI-generated writing based on specific Google Bard style guidelines and rubrics
  • Review and edit the writing of Tier 1 writers while providing constructive feedback to enhance content quality and consistency
  • Conduct thorough fact checking of AI responses to verify information and maintain credibility
  • Assist in calibration meetings to ensure consistency in content evaluation and adherence to quality standards
  • Foster a collaborative and supportive work environment by sharing knowledge and best practices, and mentoring junior writers

Marketing and Customer Relations Assistant

HoneyDoesLLC
01.2021 - Current
  • Directly assist the owner
  • Created and implement an overarching organizational strategic communications plan for social media accounts, as well as social media management for Facebook, Instagram, LinkedIn, TikTok, YouTube, and the website
  • Create and schedule posts
  • Tracked advertising efforts, and content engagement
  • Responding to new customer inquiries via social media pages, phone, emails and texts.

Meta Marketing Pro

Ttec
08.2021 - 08.2022
  • Take a consultative approach to understanding the customers’ needs and providing recommendations for potential marketing campaigns
  • Proactively reach out to adviser’s to support their account needs including budget recommendations and audiences that would work best with their products or services
  • Schedule out appointments with customers that have started advertising accounts
  • Lead recurring phone or video conference meetings and email updates with client to ensure best practices with their goals and current advertising performance.

Front Desk Services Coordinator

InSpa
05.2018 - 08.2018
  • Worked individually and as a team to reach individualized and overall store sales goals each shift
  • Hosted guests towards their specific needs when making reservations and offered multiple treatment bookings and up-sells
  • Provided knowledge and expertise on products for customers to increase overall sales
  • Communicated all changes, cancellations and additions to spa team members
  • Accepted responsibility for cash drawer and ensured it balanced at the close of shift.

Communication Intern

World Concern
05.2017 - 08.2017
  • Maintained, managed and organized various media accounts promoting the company’s brand and values while providing entertaining and informative content for viewers
  • Updated and added pictures to the website with written descriptions and search engine optimization.

Education

Bachelor of Arts in Strategic Communication (Advertising) -

Washington State University
Pullman, Washington

Skills

  • Experience with Microsoft Office, Adobe Creative Suite applications, web publishing, content and social media management systems
  • Strong writing, researching, proofreading, and copy-editing skills
  • Strong organizational and time management skills
  • Ability to prioritize tasks and adapt to fast-paced and dynamic work environment
  • Social media proficiency

References

Available upon request

Timeline

Content Writer and Editor

Cognizant
05.2023 - Current

Meta Marketing Pro

Ttec
08.2021 - 08.2022

Marketing and Customer Relations Assistant

HoneyDoesLLC
01.2021 - Current

Front Desk Services Coordinator

InSpa
05.2018 - 08.2018

Communication Intern

World Concern
05.2017 - 08.2017

Bachelor of Arts in Strategic Communication (Advertising) -

Washington State University

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Lauren LeMaster