Summary
Overview
Work History
Education
Skills
Skillsandexperience
Timeline
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Lauren Lemon

Santa Cruz,CA

Summary


Dedicated and compassionate professional with over two years of experience working for People First in various capacities. Proven ability to support and advocate for individuals from diverse backgrounds, ensuring their needs are met with dignity and respect. Skilled in conflict resolution, compliance monitoring, and fostering positive relationships. Adept at working collaboratively with multidisciplinary teams to develop and implement effective support plans. Strong communicator with a deep commitment to promoting inclusive and supportive environments.


Key Skills and Abilities

Program Monitoring: Extensive experience in ensuring compliance with program guidelines and rules, maintaining a safe and respectful environment for all participants.

Conflict Resolution: Proficient in de-escalating conflicts and facilitating positive outcomes through effective communication and problem-solving techniques.

Client Advocacy: Demonstrated ability to advocate for individuals' needs and connect them with essential resources to support their well-being and progress.

Lived Experience Insight: Personal experience with homelessness providing unique empathy and understanding of the challenges faced by unhoused individuals.

Team Collaboration: Strong background in working with multidisciplinary teams to develop and implement individualized support plans for clients.

Communication: Excellent verbal and written communication skills, enabling effective interaction with clients, colleagues, and stakeholders.

Compassionate Approach: Deep understanding of the complexities of homelessness and a commitment to supporting individuals in crisis with empathy and respect.

Attention to Detail: Keen observational skills to ensure compliance with rules and identify potential issues before they escalate.

Overview

16
16
years of professional experience

Work History

Shift Lead

Emergency Weather Shelter Santa Cruz County
09.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.

Caregiver

In Home Supportive Services
07.2018 - Current
  • Issuing County Santa Cruz County
  • Jessiqua Couron, client: 831.234.8042 Joshua Smith, Associate: 626.391.1272
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Assistant Manager/Sales Associate

Rainbowz End
07.2023 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Self Employed

Poshmark
01.2017 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Outreach Specialist

RV Safe Parking Program
08.2022 - 03.2023
  • Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
  • Networked across Santa Cruz County to build new connections and make initial contacts with prospects.
  • Increased referrals by calling on target groups, organizations and professionals.
  • Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
  • Pioneered creative solutions for overcoming barriers that hindered client access to essential resources such as transportation or language proficiency.
  • Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
  • Represented organization at industry conferences by manning booths and giving polished presentations.
  • Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.

Personal/Research Assistant

Peregrine Ink llc.
02.2016 - 04.2018
  • Dan Harwig, co-founder/owner: 408.679.8462
  • Performed statistical, qualitative, and quantitative analysis.
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • Enhanced research quality by meticulously collecting and analyzing data from various sources.
  • Reviewed documents and data to identify trends and patterns.

Waitress

Chuy's Tex-Mex
01.2015 - 11.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Waitress

Carino's Italian
06.2014 - 01.2015
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Waitress

T.G.I. Friday's
01.2013 - 06.2014
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

General Manager

Kickerz Coffee & More TMF Kiosk
01.2010 - 12.2012
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.

Waitress

Shogun Sushi & Hibachi Grill
05.2009 - 01.2012
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.

Audio Engineer

KETKnbc 56
06.2008 - 04.2009
  • Set up and tested equipment prior to events, broadcasts, and recordings.
  • Recorded speech and music in digital formats.
  • Maximized studio productivity through effective scheduling, setup, and teardown procedures for recording sessions.
  • Worked with video editors to synchronize audio with video segments.
  • Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
  • Consistently met project deadlines through diligent time management and prioritization of tasks.
  • Collaborated with producers and performers to determine and achieve desired sound for productions.
  • Enhanced audio quality by expertly mixing and mastering recordings for various projects.
  • Boosted client satisfaction rates by providing exceptional customer service and addressing concerns promptly.
  • Prepared for recording sessions by selecting and setting up microphones.

Education

Mass Communications/Broadcast Journalism -

Tyler Junior College
Tyler, TX

High School Diploma -

Chapel Hill High
Tyler, TX
01.2008

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Conflict Resolution
  • Workplace Safety
  • Work Delegation
  • Sales proficiency
  • Rules Enforcement
  • Technical knowledge
  • Staff Motivation
  • Regulatory Compliance
  • Operations Monitoring
  • Loss Prevention
  • Operations Management
  • Industry Expertise
  • Positive Attitude
  • Problem-Solving
  • Cash Handling
  • Data Analysis
  • Community Events
  • Project Outreach Plans
  • Customer Relationship Management (CRM)
  • Crisis Management
  • Community Relations
  • Exceptional communication
  • Community Engagement
  • Relationship Management
  • Harm Reduction Strategies
  • Respectful and Compassionate
  • Time Management
  • Dependable and Responsible
  • Patient Care
  • Daily living assistance
  • Emotional Support
  • Basic Housekeeping
  • Personal Hygiene Assistance
  • Teamwork and Collaboration
  • Microsoft Office
  • Data Collection
  • Multitasking and Organization
  • Data Entry
  • Audio Mixing Proficiency
  • Signal Flow Understanding
  • Managing sound quality
  • Audio for Video Production
  • Sound Engineering
  • Critical Listening Abilities
  • Foley and Sound Effects

Skillsandexperience

Nearly six consecutive years working in the service industry, always in direct contact with customers. I'm good with people, with a cheery, outgoing personality. I always have a smile on my face. Proficient with multi-line phone systems, as well as Aloha and Micros POS systems. During my time as a general manager, I learned how to take inventory, and order stock for the upcoming week efficiently and accurately. I'm adept at multitasking and rarely feel overwhelmed or stressed out in a work setting. I have gotten used to odd hours, long shifts, and overtime and have no problem with this kind of work. I also learned quite a bit about sound engineering from my time at NBC, proper care and upkeep of sound equipment, how to run plasma screens, record sound bytes for packages, etc. During my time with Peregrine Ink, llc (the ninth largest employer in the state of California, and one of three companies to hold government petitioning contracts in the state) I transported millions of dollars worth of assets between associates, and locations throughout the northern & central portions of the state. I also handled all of the day to day cash flow/finances through our multiple bank accounts. I had a company car for the duration, as well as control over my scheduling and work assignments. I'm a self starting, highly motivated individual who easily and adeptly flows between stations in any job.

Timeline

Assistant Manager/Sales Associate

Rainbowz End
07.2023 - 03.2024

Shift Lead

Emergency Weather Shelter Santa Cruz County
09.2022 - Current

Outreach Specialist

RV Safe Parking Program
08.2022 - 03.2023

Caregiver

In Home Supportive Services
07.2018 - Current

Self Employed

Poshmark
01.2017 - 02.2024

Personal/Research Assistant

Peregrine Ink llc.
02.2016 - 04.2018

Waitress

Chuy's Tex-Mex
01.2015 - 11.2015

Waitress

Carino's Italian
06.2014 - 01.2015

Waitress

T.G.I. Friday's
01.2013 - 06.2014

General Manager

Kickerz Coffee & More TMF Kiosk
01.2010 - 12.2012

Waitress

Shogun Sushi & Hibachi Grill
05.2009 - 01.2012

Audio Engineer

KETKnbc 56
06.2008 - 04.2009

Mass Communications/Broadcast Journalism -

Tyler Junior College

High School Diploma -

Chapel Hill High

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Lauren Lemon