LAUREN LENHART

Hired as a Team Lead, promoted to ASM March 2019, then SM May 2019.

• Supervised employees and ensured compliance of company policies.
• Managed inventory control, cash control and store opening and closing procedures.
• Trained and managed the team successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels and individual employee strengths.

• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Processed payments and applied to customer balances.
• Worked in call center environment handling automatically dialed outbound calls, as well as receiving inbound calls.
• Worked with clients to create a payment plan that worked best for their financial situation.

Hired as an Associate Manager, promoted to ASM November 2017

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Trained new employees in effective customer service and sales techniques.
• Used planograms to complete merchandising requirements.

• Greeted customers and helped with product questions and selections.
• Used POS system to process sales and gift card activations.
• Helped customers complete purchases, locate items and join reward programs.
• Maintained clean sales floor and straightened and faced merchandise.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Prepared merchandise for sales floor by pricing or tagging.

• Greeted guests in with friendliness and professionalism.
• Developed rapport to create safe and trusting environment for care.
• Assisted residents in preparing for upcoming university programs.
• Attended, participated in and contributed to monthly staff meetings addressing resident needs.
• Counseled peers on career, academic and personal concerns.
• Demonstrated mature behavior consistent with university regulations and rules.
• Enforced university and campus housing policies.
• Mediated conflicts between residents to achieve peaceful and fair resolutions.