Lauren Libby
Huntington Beach,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at providing accurate and impeccable service to tables of all sizes, ensuring customer satisfaction and promoting long-term loyalty. Possesses exceptional work ethic and continually exceeds company and customer expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Harbor Rackhouse
Huntington Beach, California
04.2024 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
Server
Puesto
Huntington Beach, CA
10.2023 - 03.2024
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
Server
Malibu Farm Lido
Newport Beach, CA
03.2023 - 11.2023
- Provided exceptional service to high volume of daily customers.
- Operated Toast POS system to input orders, split bills and calculate totals.
- Displayed knowledge about restaurant's menu and products
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Waitress
Garf's Sports Bar
Costa Mesa, CA
06.2022 - 05.2023
- Ensuring accurate drink and food orders for patrons
- Processing payments and handling cash and credit card transactions
- Bussing and cleaning tables after service
Level 6 Associate
In-N-Out Burger
Westminster, CA
10.2016 - 10.2021
- Manage and communicate effectively with associates directly under my supervision to ensure efficient workflow
- Quickly and effectively solve problems and conflicts that arise with customers and other associates
- Accurately map out tasks to ensure all productivity goals are met
- Learn and adapt to new job and policy changes quickly and effectively
Education
Bachelor of Arts - Business Administration
California State University - Fullerton
Fullerton, CA05-2026
Associate of Arts - Psychology
Golden West College
Huntington Beach, CA06.2022
Associate of Arts - Social And Behavioral Sciences
Golden West College
Huntington Beach, CA06.2022
Skills
- Strong Problem Solver
- Menu Memorization
- Point of Sale (POS) System Operations
- High-Volume Dining
- Food Safety Understanding
- Service-Oriented
- Order Accuracy and Delivery
Certification
- Food Handlers Card
- RBS Certificate
- Workplace Harassment Certification of Completion
Timeline
Server
Harbor Rackhouse
04.2024 - Current
Server
Puesto
10.2023 - 03.2024
Server
Malibu Farm Lido
03.2023 - 11.2023
Waitress
Garf's Sports Bar
06.2022 - 05.2023
Level 6 Associate
In-N-Out Burger
10.2016 - 10.2021
Bachelor of Arts - Business Administration
California State University - Fullerton
Associate of Arts - Psychology
Golden West College
Associate of Arts - Social And Behavioral Sciences
Golden West College
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