Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Lilonsky

Marlboro,NJ

Summary

Dynamic customer service advocate with proven expertise at Allied Brothers Intermodal, excelling in complaint handling and data entry. Recognized for enhancing customer satisfaction through empathetic problem resolution and effective communication. Adept at managing high call volumes while fostering team collaboration, ensuring a positive work environment and seamless service delivery.

Overview

12
12
years of professional experience

Work History

Customer Service Advocate

Allied Brothers Intermodal
09.2018 - 09.2019
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Medical Scheduler

Brielle Orthopedics
06.2015 - 09.2018
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.

Waitress Supervisor

Attilio's Pizza Italian Eatery & Take-out
10.2013 - 09.2017
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Waitress

Red Lobster
02.2011 - 04.2013
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Cashier Trainer

Foodtown
02.2008 - 04.2011
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Improved communication between cashiers and other departments, fostering a more cohesive store environment.
  • Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

N/a -

Florida Atlantic University
Boca Raton, FL

High School Diploma -

Ocean Township High School
Ocean Township NJ
06.2010

Skills

  • Call center experience
  • Data entry
  • Administrative support
  • Complaint handling

Timeline

Customer Service Advocate

Allied Brothers Intermodal
09.2018 - 09.2019

Medical Scheduler

Brielle Orthopedics
06.2015 - 09.2018

Waitress Supervisor

Attilio's Pizza Italian Eatery & Take-out
10.2013 - 09.2017

Waitress

Red Lobster
02.2011 - 04.2013

Cashier Trainer

Foodtown
02.2008 - 04.2011

N/a -

Florida Atlantic University

High School Diploma -

Ocean Township High School

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