Lauren Lindamood
Durant
Summary
Dynamic and dedicated professional with a positive attitude and strong problem-solving skills, experienced in enhancing patient satisfaction at RadNet. Proven ability to manage complex schedules while maintaining confidentiality and compliance. Recognized for boosting donations through strategic fundraising at Destiny Recovery Center, demonstrating teamwork and effective communication. Developed strong collaboration and communication skills in community-focused environment, looking to transition into new field. Demonstrates adaptability and commitment to supporting team objectives. Prepared to leverage these skills to contribute effectively in new professional setting.
Overview
2026
2026
years of professional experience
Work History
Volunteer
Destiny Recovery Center
05.2025 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Boosted donations to organization by strategizing and executing fundraising events.
- Led group discussions and activities
- Assisted with screening process for future clients
- Dispatched transportation for clients through RideCare
Medical Appointment Scheduler
RadNet
01.2024 - 08.2024
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Maximized revenue by diligently verifying insurance coverage and obtaining necessary pre-authorizations for appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Handled a high volume of inbound and outbound calls; resolved customer inquiries with professionalism and empathy.
Server
2006 - 2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Hotel Front Desk Clerk
Happy Days
10.2013 - 12.2014
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Assisted guest with check-in/out reservations, and conflict resolution; ensure a welcoming and comfortable experience.
Education
No Degree - Counseling Psychology
Southeastern Oklahoma State University
Durant, OK07-2028
Skills
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Computer skills
- Flexible schedule
- Administrative tasks
- Recordkeeping and confidentiality
- Empathy and patience
- Active listening
- Emotional awareness
- HIPAA compliance
Timeline
Volunteer
Destiny Recovery Center
05.2025 - Current
Medical Appointment Scheduler
RadNet
01.2024 - 08.2024
Hotel Front Desk Clerk
Happy Days
10.2013 - 12.2014
Server
2006 - 2024
No Degree - Counseling Psychology
Southeastern Oklahoma State University