Lauren Little
Senior Level Management
Wesley Chapel,FL
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
General Manager
Confidental Company
08.2023 - Current
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
District Manager
Fuzzy's Taco Shop
05.2022 - 08.2023
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Negotiated favorable lease agreements for new store locations, resulting in reduced overhead costs and increased profitability for the company.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
General Manager
Carnation
02.2020 - 04.2022
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
District Manager
Melt Bar and Grilled
10.2016 - 02.2020
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
Managing Partner
Charley's Steakhouse / Johnnies Hideaway
01.2011 - 08.2015
- Responsible for entire food and beverage operation with annual revenue of $8 million in food and beverage
- Championed change management initiatives that enhanced operational efficiency without compromising on service quality or employee satisfaction.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Executive Chef/General Manager
LE GRENIER
01.2005 - 01.2011
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Collaborated with other Executive Chefs within the company network to share best practices and develop new menu items that showcased each property''s unique offerings.
- Developed custom menus for clients with specific dietary restrictions or preferences, ensuring their utmost satisfaction during their dining experience.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
Bachelor of Arts in Business Management -
University of Missouri
01.2001 - 05.2005
Apprenticeship in Culinary Arts - undefined
Hernando High School
Brooksville, FL 01.1998 - 05.2001
Skills
P&L Management
undefinedCertification
ServSafe Proctor, 10/01/22, 10/01/26
Assessments
- Front desk agent (hotel), Proficient, 06/01/22, Selecting hotel rooms based on requests and identifying errors in hotel data
- Management & leadership skills: Impact & influence, Proficient, 10/01/21, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer focus & orientation, Proficient, 01/01/22, Responding to customer situations with sensitivity
- General manager (hospitality), Proficient, 05/01/20, Solving group scheduling problems and reading and interpreting P&L statements
- Restaurant manager, Proficient, 05/01/22, Managing restaurant staff and meeting customer expectations
- Customer service, Proficient, 05/01/20, Identifying and resolving common customer issues
- Sales skills, Proficient, 05/01/22, Influencing and negotiating with customers
- Management & leadership skills: Planning & execution, Proficient, 05/01/22, Planning and managing resources to accomplish organizational goals
Timeline
General Manager
Confidental Company
08.2023 - Current
District Manager
Fuzzy's Taco Shop
05.2022 - 08.2023
General Manager
Carnation
02.2020 - 04.2022
District Manager
Melt Bar and Grilled
10.2016 - 02.2020
Managing Partner
Charley's Steakhouse / Johnnies Hideaway
01.2011 - 08.2015
Executive Chef/General Manager
LE GRENIER
01.2005 - 01.2011
Bachelor of Arts in Business Management -
University of Missouri
01.2001 - 05.2005
Apprenticeship in Culinary Arts - undefined
Hernando High School
01.1998 - 05.2001
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