Lauren Llewellyn
Snoqualmie,WA
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Salish Lodge & Spa
Snoqualmie, WA
09.2021 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management, such as answering emails and calling back customers.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered, as well as taking reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Built positive relationships with other front-of-house and kitchen staff.
- Took shifts as a food runner and a busser when needed, where I would bring the food to the guests as a food runner. And wipe and set tables as a busser.
House and Pet Sitter
Family Friends And Neighbors
Snoqualmie, WA
01.2018 - Current
- Organized and maintained detailed records of pets' dietary needs, medical history, exercise schedules, and other important information.
- Provided daily care for clients' pets including feeding, exercising, grooming, administering medications, and providing companionship.
- Performed light household tasks such as cleaning litter boxes or cages, washing dishes, taking out the trash, watering plants, and sweeping floors.
- Provided loving attention to all animals in care while maintaining a safe environment for them at all times.
Education
High School Diploma -
Mount Si High School
Snoqualmie, WA06-2024
Skills
- Reservations Coordination
- Conflict Resolution
- Dining customer service
- Dining crew workflow optimization
- Guest Relations Management
- High-volume dining
- Trustworthiness
Certification
- Food Handlers certification - 2023
References
References available upon request.
Timeline
Restaurant Hostess
Salish Lodge & Spa
09.2021 - Current
House and Pet Sitter
Family Friends And Neighbors
01.2018 - Current
High School Diploma -
Mount Si High School
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