Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lauren Llewellyn

Snoqualmie,WA

Summary

Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Salish Lodge & Spa
Snoqualmie, WA
09.2021 - Current
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Completed daily side work tasks assigned by management, such as answering emails and calling back customers.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered, as well as taking reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Took shifts as a food runner and a busser when needed, where I would bring the food to the guests as a food runner. And wipe and set tables as a busser.

House and Pet Sitter

Family Friends And Neighbors
Snoqualmie, WA
01.2018 - Current
  • Organized and maintained detailed records of pets' dietary needs, medical history, exercise schedules, and other important information.
  • Provided daily care for clients' pets including feeding, exercising, grooming, administering medications, and providing companionship.
  • Performed light household tasks such as cleaning litter boxes or cages, washing dishes, taking out the trash, watering plants, and sweeping floors.
  • Provided loving attention to all animals in care while maintaining a safe environment for them at all times.

Education

High School Diploma -

Mount Si High School
Snoqualmie, WA
06-2024

Skills

  • Reservations Coordination
  • Conflict Resolution
  • Dining customer service
  • Dining crew workflow optimization
  • Guest Relations Management
  • High-volume dining
  • Trustworthiness

Certification

  • Food Handlers certification - 2023

References

References available upon request.

Timeline

Restaurant Hostess

Salish Lodge & Spa
09.2021 - Current

House and Pet Sitter

Family Friends And Neighbors
01.2018 - Current

High School Diploma -

Mount Si High School

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Lauren Llewellyn