Lauren Loffredo
Stamford,CT
Summary
Dynamic Designer/Salesperson with a proven track record at Wren Kitchens, Pottery Barn & Gap Inc excelling in customer collaboration and innovative design solutions. Expert in budget management and visual merchandising, I consistently increased company revenue through strategic upselling and created captivating designs that transformed spaces, ensuring client satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Kitchen Designer
Wren Kitchens
Norwalk, CT
08.2024 - Current
- Provided complimentary in-home and in-store consultations to prospective clients to gather ideas and promote design services.
- Created budget-friendly options for clients to meet their needs, as well as to get them their dream kitchens.
- Coordinated with contractors, architects and engineers to drive job success.
- Developed kitchen designs that maximized available space and met customer expectations.
- Provided ongoing support after completion of projects in order answer any questions or address concerns.
- Ensured compliance with applicable building codes and regulations.
- Worked closely with clients to determine their style preferences and budget limitations.
- Collaborated with contractors and suppliers to ensure accurate measurements and specifications were met.
- Increased company revenue through upselling specific appliances, flooring, and tile.
- Used 3D and Virtual Reality software created by the company to allow customers to clearly visualize completed projects, creating a 'wow' effect.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created a constant flow of customers through lead taking and repeat customers/contractors, which created great reviews for the company, allowing the store to thrive and meet monthly goals.
Assistant Store Manager
Gap
Westport, CT
10.2016 - 08.2024
- I worked with Gap Inc. starting in October of 2016 as a sales associate, and I quickly rose to assistant store manager within six months of working.
- My main area of expertise was visual merchandising, but I did assist with all other areas of management, such as team building, productivity, store operations, and sales training, as well as making sure that the store was running properly and efficiently.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Created window and in-store displays to promote new product launches.
- Placed prices and descriptive signage to enhance displays and promote items.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Collaborated with sales team to align visual merchandising with sales objectives, boosting sales by a significant percentage.
- Managed an efficient workflow between the Visual Merchandising department and other departments within the company.
Designer
Pottery Barn
Westport, CT
05.2021 - 11.2021
- Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
- Assisted with selecting appropriate materials such as paint colors, wall coverings, flooring options, lighting fixtures and window treatments.
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Retail Sales Specialist
Victoria Secret
Stamford, CT
04.2015 - 10.2016
- #1 Salesperson while my time with the company. Sold over 750k in merchandise over the span of a year.
- Worked with clients to find their perfect fit, built rapport and trust with them, allowing them to be happy with their purchase and become a lifelong customer.
- Worked side by side with the store manager to assess what is needed for the store to thrive, and implemented new strategies for success.
- Described merchandise and explained use, operation and care.
- Greeted customers to determine wants or needs.
- Identified customer needs by asking questions and advising on best solutions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used extensive product knowledge to suggest items to match client needs.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Sales Associate/Cashier
DiMares Pastry Shop
Stamford, CT
02.2012 - 07.2014
- Computed purchases and received and processed cash or credit payment.
- Engaged customers in friendly, professional dialogue to determine needs.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Cleaned shelves, counters and tables to maintain organized store.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
High School Diploma -
Stamford High School
Stamford, CT06-2014
Some College (No Degree) - Interior Design
Florence Design Academy
Florence, Italy Skills
- Kitchen design
- Visual merchandising
- Customer collaboration
- Problem solving
- Sales strategies
- Interior design
- Design consultation
- Problem-solving
- Budget management
Timeline
Kitchen Designer
Wren Kitchens
08.2024 - Current
Designer
Pottery Barn
05.2021 - 11.2021
Assistant Store Manager
Gap
10.2016 - 08.2024
Retail Sales Specialist
Victoria Secret
04.2015 - 10.2016
Sales Associate/Cashier
DiMares Pastry Shop
02.2012 - 07.2014
High School Diploma -
Stamford High School
Some College (No Degree) - Interior Design
Florence Design Academy
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