Lauren Logg

In my role as a phone banker at Wells Fargo, I honed my communication and customer support skills by assisting customers with transaction inquiries, providing basic tech support for their accounts, and scheduling payments through the bill pay system. This position required me to consistently exhibit empathy, professionalism, and strong interpersonal skills to ensure each customer felt valued, heard, and respected. It also helped me develop the ability to work well under pressure while exercising problem-solving skills to resolve issues quickly and efficiently. My attention to detail and thorough knowledge of systems allowed me to handle challenges effectively. Additionally, this role strengthened my technical proficiency, as I regularly used a variety of systems such as Microsoft Office Suite, Skype, and proprietary programs.

As an Internet Banking Specialist in Electronic Banking Operations, I developed strong communication skills, attention to detail, and the ability to adapt to fast-paced environments. I managed sensitive data with accuracy, adhered to strict protocols, and utilized Microsoft Office, proprietary banking systems, and the Federal Reserve’s ACH reporting system, demonstrating high levels of efficiency and accuracy. Providing support to Banking Centers and Treasury Management required professionalism, problem-solving, and exceptional customer service, skills that translate well to a patient-facing role. Additionally, my experience multitasking, troubleshooting technical issues, and collaborating with diverse teams has prepared me to work efficiently in a clinical setting, learning to properly operate equipment and assisting patients with empathy and professionalism.

As a Clerk in the City Office, I utilized my strong organizational, technical, and communication skills on a day-to-day basis. This role required precise data entry, meticulous record-keeping, and accurate document imaging and maintenance. Utilizing Microsoft Office and various office systems daily strengthened my ability to quickly learn and adapt to new technologies, similar to mastering radiographic equipment and medical imaging software. Other duties of this role included assisting the City Judge with court fee applications, handling utility payments with impeccable attention to detail, and routine problem-solving. Providing excellent customer service and responding to inquiries with patience and clarity have prepared me to interact effectively with patients and healthcare professionals. My ability to multitask, manage responsibilities efficiently, and work in a fast-paced setting demonstrates my readiness to excel in both a rigorous academic program and a clinical environment.

In my position as a Bank Teller I consistently provided friendly, professional service in a fast-paced environment, built strong interpersonal and communication skills essential for patient care. I managed a variety of detailed financial transactions with accuracy and efficiency, reinforcing my attention to detail and accountability. I handled administrative responsibilities such as answering phones, sending faxes, and assisting with customer inquiries, showcasing my organizational skills and ability to multitask. I also developed strong proficiency for learning technical systems while ordering debit cards, adjusting account limits, and initiating wire transfers. Maintaining a clean, well-organized workspace and balancing my cash drawer daily reflected my commitment to precision, professionalism, and consistency.