Lauren Lojko
Merrimack,NH
Summary
My name is Lauren, I'm 22 years old, and I love helping people. No matter where I am or what I'm doing, I always seek a way to brighten someone's day, take a burden off their shoulders, give a hand to anyone in need, whether it's big or small. In every job experience I've had, my social skills have been an enormous blessing that lead me to opportunities to provide great service. I'm looking for a full-time job that will help me develop my skill sets and expand upon the things I've learned in my past experiences, and I believe that this job could be an excellent opportunity to improve those skills. I'm passionate when I get involved and committed to something, and I think my ambition can make the customers happy with the service and atmosphere provided.
Overview
7
7
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments
Merrimack, NH
09.2023 - 10.2024
- Assisted customers with inquiries and resolving financial issues within their 401(k) plans.
- Performed transactions over the phone with participants, making them feel secure and knowledgeable for any future transactions.
- Provided detailed information regarding transaction history, tax forms, contributions, account statuses, etc.
- Handled customer complaints in a timely manner, following company procedures, as well as reassuring the security of their account with our company.
- Identified potential fraud cases and escalated them according to policies and procedures.
- Initiated follow-up calls with customers to ensure satisfaction with services provided.
- Educated customers on how to use the features on Fidelity's NetBenefits for easier navigation to their account performance and details.
Customer Relationship Advocate
Fidelity Investments
Merrimack, NH
03.2022 - 09.2023
- Experience on phones
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted customer satisfaction by resolving problems with knowledgeable and friendly service.
- Expanded my skillset by learning about investing in training
Beauty Consultant Sales Representative
Target
Nashua, NH
11.2020 - 02.2022
- Created brand awareness by offering personal experience with the products, and a touch of cosmetology class background knowledge to help personalize the advice to the customers skin types and desired outcomes.
- Identified customer beauty needs by asking open-ended questions and recommending products that would align with or improve a customers skin or makeup routine.
- Informed clients of current sales promotions and Covid return policies to boost sales.
- Replenished store department by restocking shelves, back-stocking any extra items, zoning areas of tampered products, removing reshop and maintaining merchandising standards.
- Implemented merchandise displays, price/label changes, and promotional products to meet up to date market expectations.
- Educated customers on merchandise by specifying the effects of certain ingredients in products.
- Escorted customers to products and answered all questions to the best of my knowledge.
- Used register system to ring up customer purchases, process payments and issue receipts.
- Accommodated to staff support when there were call outs.
Domino's Insider
Domino's Pizza
Merrimack, NH
06.2019 - 11.2020
- At Domino’s I did a bit of everything. I prepped and spread dough throughout the day, made the food on make-line with speed while refilling food compartments, worked on the ovens and boxed the food to make sure it’s prepared for the customer properly, and lastly gathered all the side salads, sauces, and drinks.
- Took phone calls and online orders, then labeled all boxes in the correct line up. Made sure all customers who were in need of help got the assistance they needed quickly with efficiency.
- washed/sanitized all dishes and utilities, disinfected surface areas and computers. Overall tidied up the whole store to make sure everything looked organized, safe, and appealing to the customers eyes.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Processed payments by accepting cash, checks and credit card payments. Then provided any coupon deals eligible to a customers order automatically.
- Contacted customers prior to delivery to coordinate delivery times.
Hostess
The Homestead Restaurant & Tavern
Merrimack, NH
05.2018 - 02.2019
- Greeted guests and gathered information to seat guests in the most functional/comfortable place possible. Managed guest expectations by relaying information regarding hours, wait times and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phone inquiries to schedule and confirm reservations, recorded takeout orders, bagged them, checked out the customers and made sure everything was perfect before they would leave.
- Answered all customer service questions.
- When scheduling reservations I'd notified servers and managers of large groups to prepare seating in advance. Then helped restaurant staff whenever I could to set up small and large events to coordinate smooth execution.
- Monitored dining area to assess server capacity and estimate wait times.
- Completed closing duties by emptying trash, disinfecting all the menus, cleaned windows, etc.
Restaurant Hostess and Busser
Portofino Italian Restaurant
Merrimack, NH
10.2017 - 12.2017
- Answered telephone to provide dining information and take party reservations.
- Provided menus, specials, and bread for all guests when seated.
- clean and bussed dining/serving areas to verify proper cleanliness and readiness for guests.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- After close I would vacuum the floors, bring outside tables inside, disinfect all tables, and set everything up for the next day.
Education
High School Diploma -
Merrimack High School
Merrimack, NH06.2020
Skills
- Active listener
- Relationship building skills
- Organization
- Collaboration skills
- Critical thinking
- Conflict resolution
- Flexible
- Leadership skills
- Fast pace worker
- Communication skills
- Professionalism
- Dependable
- Interpersonal skills
Timeline
Financial Customer Associate
Fidelity Investments
09.2023 - 10.2024
Customer Relationship Advocate
Fidelity Investments
03.2022 - 09.2023
Beauty Consultant Sales Representative
Target
11.2020 - 02.2022
Domino's Insider
Domino's Pizza
06.2019 - 11.2020
Hostess
The Homestead Restaurant & Tavern
05.2018 - 02.2019
Restaurant Hostess and Busser
Portofino Italian Restaurant
10.2017 - 12.2017
High School Diploma -
Merrimack High School
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