Lauren Loughney
Scranton,PA
Summary
Accomplished Software Trainer at DSN Software Inc, adept in virtual training and e-learning development, leveraged expert communication to enhance software proficiency across departments. Mentored over 100 employees, achieving a 40% increase in software adoption. Excelled in creating engaging materials and fostering teamwork, significantly improving training outcomes and stakeholder satisfaction.
Overview
11
11
years of professional experience
Work History
Software Trainer
DSN Software Inc
11.2023 - Current
- Managed tracking of administrative activities and expenses, feedback collection and training reporting.
- Conducted virtual and in-person trainings for geographically dispersed participants, expanding access to essential knowledge resources.
- Prepared and delivered instructor-led training sessions for virtual product suite.
- Developed customized training materials for diverse audiences, enabling efficient learning of software applications.
- Coordinated software conversion and implementation processes for company customers.
- Implemented post-training evaluations to gauge effectiveness and identify areas for improvement, resulting in continuous enhancement of instructional methods.
- Established strong relationships with stakeholders across departments by providing expert guidance on software utilization techniques and strategies.
- Provided ongoing support for customers through regular check-ins and follow-up sessions, bolstering long-term success with software solutions.
- Mentored junior trainers, sharing expertise while fostering professional growth opportunities within the team.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Partnered with product teams to stay informed of upcoming releases, integrating new features seamlessly into training curriculum.
- Promoted a culture of continuous learning within the organization through well-orchestrated educational programs focused on software skill development.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
Dentrix Enterprise Trainer
MEDsys
09.2022 - 08.2023
- Provided coaching and mentoring to employees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Established and maintained quality control standards.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Collaborated with subject matter experts to create accurate training content.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Dental Hygiene Instructor
Fortis Institute
03.2014 - 07.2022
- Ensured students'' clinical competency by conducting practical evaluations and providing individualized guidance for skill improvement.
- Provided mentorship to new faculty members by sharing expertise in teaching methodologies and course design strategies.
- Served on campus committees dedicated to improving academic policies and procedures, contributing to the overall institutional success.
- Monitored student progress regularly through formative assessments and provided timely remediation when necessary to ensure academic success in the program.
- Contributed to the success of the Dental Hygiene program''s accreditation process through meticulous documentation of curriculum, assessments, and outcomes.
- Provided immediate and constructive feedback to students individually and as group.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Supervised students when administering medications to maintain patient safety.
- Evaluated students' competencies through written assignments and examinations.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
Launch Trainer
Dandy
08.2021 - 12.2021
- Provided coaching and mentoring to employees.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Established and maintained quality control standards.
- Trained and mentored new personnel hired to fulfill various roles.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Collaborated with subject matter experts to create accurate training content.
Education
Associate of Applied Science - Dental Hygiene
Fortis Institute
Scranton, PA11-2013
Bachelor of Science - Human Development And Family Studies
Pennsylvania State University
University Park, PA01-2007
Skills
- Virtual training
- E-learning development
- Expert communication
- Training delivery
- Advanced presentation
- Motivational techniques
- Feedback analysis
- Cross-functional coordination
- Software expertise
- Problem-solving
- Teamwork and collaboration
- Excellent communication
Timeline
Software Trainer
DSN Software Inc
11.2023 - Current
Dentrix Enterprise Trainer
MEDsys
09.2022 - 08.2023
Launch Trainer
Dandy
08.2021 - 12.2021
Dental Hygiene Instructor
Fortis Institute
03.2014 - 07.2022
Associate of Applied Science - Dental Hygiene
Fortis Institute
Bachelor of Science - Human Development And Family Studies
Pennsylvania State University
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