Lauren Lozada
Benicia,CA
Summary
Energetic and dependable with natural ability to build relationships and foster positive work environment. Possesses foundational knowledge in human resources principles and skilled in administrative tasks and data management. Committed to driving employee engagement and supporting organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Before and After School Instructor
Benicia Unified School District
08.2021 - Current
- Responsible for the day-to-day operations of large before and after school program at an Elementary School; while leading a team of seven adults and several High School Student Workers.
- Promotes social-emotional growth by incorporating team-building activities into the daily schedule, fostering strong connections among peers in the program.
- Fosters an inclusive environment by addressing individual differences and encouraging respect, empathy, and understanding among peers.
- Responsible for all site systems, paperwork, reporting and documentation, ordering snacks
- Created and maintaines Site Operations Binder
- Communicates with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
Stay At Home Parent
Home
10.2017 - 08.2021
Director of Human Resources
Michaan's Auctions
03.2014 - 10.2017
- Employee recruitment and retention
- Onboarding and orientation
- Training and team building
- Maintained employee files
- Scheduled staff
- Employee relations
- Occupational safety and health including the creation of MSDS library
- Developed and implemented policies and procedures
- Implemented progressive discipline and performance action plans
- Oversaw insurance, workers comp, unemployment, and disability claims
- Administered health and dental benefits
- Processed timecards and assisted with ADP bi-monthly payroll
Client Services - Front Desk
Michaan's Auctions
04.2011 - 03.2014
- Communicated and corresponded with clients, co-workers, and management in person on the telephone and via email
- Operated a busy multi-line phone system
- Assisted dissatisfied clients with conflict resolution/ de-escalation techniques, with primary focus on customer satisfaction
- Performed data entry and assisted clients and members of the public with filling out appropriate forms in support of sales
- Processed payments in the form of: cash, check, credit/debit as well as traced incoming wire transfers
- Daily check and cash deposits
Administrative Site Director
Kids Care Plus
06.2006 - 04.2011
- Managed, trained, motivated, and evaluated staff while leading by example
- Developed and administered operational policies and procedures
- Led weekly staff meetings and effectively communicated with students, staff, management, parents, schools, and the public
- Maintained and managed all site documentation: reports,records, forms, staff and student files
- Developed, implemented, and oversaw all site systems; licensing, budgets, staff schedules, discipline, procurement and delivery of supplies, curriculum, organization, maintenance, food service, in order to achieve operational efficiency
- Liaised with administrators, directors, staff, host school staff and the public
Education
Bachelor of Arts (B.A.) - Human Development
California State University, East Bay
Hayward, CASkills
- Excellent communication
- Adaptability
- Cooperation
- Time management
- Positive role model and mentor
- Relationship building
- Experience with Microsoft Office, Google Suite, FileMaker Pro
- Office administration
- Human resources support
- New hire orientation
- Employee onboarding
- Mail handling
- Conflict management
- Effective planning
- Personnel records maintenance
- Office organization
Awards
Benicia Unified School District 'All Star' Recognition
Cum Laude Undergrad Recognition
Certification
Pediatric First Aid/CPR Certification
Timeline
Lead Before and After School Instructor
Benicia Unified School District
08.2021 - Current
Stay At Home Parent
Home
10.2017 - 08.2021
Director of Human Resources
Michaan's Auctions
03.2014 - 10.2017
Client Services - Front Desk
Michaan's Auctions
04.2011 - 03.2014
Administrative Site Director
Kids Care Plus
06.2006 - 04.2011
Pediatric First Aid/CPR Certification
Bachelor of Arts (B.A.) - Human Development
California State University, East Bay
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