Lauren Lucero
Denver,CO
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
8
8
years of professional experience
Work History
General Manager
Dion's
Santa Fe, NM
11.2018 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed effective business plans to align strategic decisions with long-term objectives.
Assistant Manager
Dion's
Albuquerque, NM
08.2016 - 11.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Crew Member
Dion's
Albuquerque, NM
06.2014 - 08.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
Education
BBA - Marketing Management And Research
University of New Mexico
Albuquerque, NM05.2024
Skills
- Management Team-Building
- Sales Promotion
- Performance Monitoring and Evaluation
- Sales Tracking
- Financial Management
- Financial Statement Review
- Business Management Principles
- Cost Management
- Human Resources Oversight
- Hiring and Onboarding
- Customer Service
- Supervision and Training
Timeline
General Manager
Dion's
11.2018 - Current
Assistant Manager
Dion's
08.2016 - 11.2018
Crew Member
Dion's
06.2014 - 08.2016
BBA - Marketing Management And Research
University of New Mexico
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