Lauren Lucio
Haltom City
Summary
Knowledgeable Patient Coordinator with background in coordinating patient care and ensuring seamless communication between medical staff and patients. Consistently recognized for improving patient satisfaction through efficient scheduling and compassionate interaction. Demonstrated ability to manage patient records and facilitate smooth operational workflows.
Overview
19
19
years of professional experience
Work History
Patient Coordinator/ Treatment Coordinator
Texas Implant and Dental Center
03.2024 - Current
- Contact all new leads in Salesforce to scheduled new patient consultations
- Assure all new patients have been added to Denticon and converted from lead to consult
- Present treatment plans recommend by physicians to patient
- Educate patients on all financing, insurance coverage, and treatment
- Schedule patients for all appointments leading to surgical procedure and the surgical procedure
- Schedule needed anesthesia providers
- Contact patient physician offices for needed medical clearances and submit to anesthesia provider for medical procedures
- Submit all medication needed through DoseSpot
- Scribe for simple procedures
- Answer phones, check out for all patients, and end of day processes
Treatment / Implant Coordinator
Dallas Center Oral and Maxillofacial Surgery
09.2020 - 02.2024
- Facilitate consultations for dental implant treatment
- Consulted with patients for the complete education and process of the treatment needed
- Liaison on behalf of clinic and patient's insurance/benefits, to insure and accurate treatment estimate
- Created treatment estimate, explained coverages, approval process with patient, explained fees and processes after approval of benefits and patient
- Scheduled appointments and facilitated pre-op and post-op for the patient's procedure
- Created patient chart, processed and collected billings for procedure
- Marketing for dental offices for referrals regarding procedures offered
Manager
TGI Fridays DFW
01.2006 - 03.2020
- Managed20 plus employees for a two million in sales annually location
- Maintained, implemented, and managed corporate systems
- Maintained all corporate standards to help the team grow and reach superb guest experiences
- Set goals for corporate promotions, drive sales for the success of the team
FOH Manger
Trufire
05.2013 - 01.2016
- Managed10 plus employees for a two million in sales annually location
- Managed P&L reconciliation
- Trained lead employees and managers on administrative duties, guest awareness and service
- Implemented and maintained process for driving sales, guest standards, and organization
Case Coordinator
Capital Financial Partners
05.2013 - 01.2016
- Licensed Financial Representative for life, securities, and long-term insurances
- Administrative assistant for senior agents and marketing associates
- Customer service and scheduling meetings for clients and underwriters
- Maintained and processed medical information for clients
- Maintained all duties for office supplies as needed
Education
High School Diploma -
Western Hills Highschool
Fort Worth, TX12-2005
Skills
- Proficient in DSN, Denticon, DoseSpot, Salesforce, Leading Reach, Excel, POS, QuickBooks, and Think Wealth systems
Timeline
Patient Coordinator/ Treatment Coordinator
Texas Implant and Dental Center
03.2024 - Current
Treatment / Implant Coordinator
Dallas Center Oral and Maxillofacial Surgery
09.2020 - 02.2024
FOH Manger
Trufire
05.2013 - 01.2016
Case Coordinator
Capital Financial Partners
05.2013 - 01.2016
Manager
TGI Fridays DFW
01.2006 - 03.2020
High School Diploma -
Western Hills Highschool
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