LAUREN LUTHER
Hastings,NE
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Surgery Scheduler
Mary Lanning Healthcare
07.2024 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
Communications Representative
CommonSpirit Health
07.2023 - 07.2024
- Responded to incoming phone requests from patients, provider offices and hospitals with courteous and accurate information.
- Answered client queries and complaints to provide strong customer service.
- Maintained confidential patient, employee, and company information in compliance with company policies and HIPAA requirements.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Store Manager
Scooter's Coffee
01.2021 - 07.2023
- Trained and developed a team of 15 employees, resulting in increased job satisfaction and morale
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Adhered to a budget and managed store expenses to ensure profitability
- Oversaw recruitment and onboarding of new employees, resulting in a decrease in turnover rate
Customer Care Specialist
Principal Financial Group
01.2020 - 01.2021
- Answered phone calls from dental providers and plan members
- Adhere to HIPAA
- Provide excellent customer service
- Discuss dental insurance plans and claims
Caribou Coffee Manager
Hy-Vee
07.2019 - 12.2019
- Prepared food and beverages
- Provided excellent customer service
- Created and posted schedules through Kronos
- Trained new staff members on proper coffee preparation and customer service techniques
- Created reports and documents as requested by the office manager
- Organized and maintained the espresso machine and coffee-making equipment, ensuring consistent performance and taste
- Maintained inventory of coffee beans and supplies, ensuring a smooth and consistent workflow
Shift Supervisor
Starbucks
06.2014 - 07.2019
- Key holder; open and close store
- Balanced cash drawer at the end of each shift, resulting in zero discrepancies
- Adhered to a Daily Schedule
- Maintained cleanliness of the store
- Coordinated breaks and lunch breaks in a manner that associates get their breaks and customers receive their orders in a timely manner
- Provided excellent customer service
- Delegated tasks to baristas and observe baristas to ensure high level of customer service is provided
Childcare Provider
At Home to Grow LLC
11.2011 - 02.2014
- Established and maintained a safe, nurturing environment for children to learn and grow
- Planned and implemented age-appropriate activities that encouraged creativity and socialization
- Communicated effectively with parents and guardians to discuss children's progress and address any concerns
- Prepared and served meals and snacks that met children's nutritional needs
- Responded quickly and appropriately to medical emergencies
- Implemented behavior management techniques to ensure a calm and organized environment
Barista
Starbucks
07.2009 - 11.2011
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas on a daily basis.
- Controlled the line and crowd with quick, efficient service.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Education
AAS - Business Administration
Central Community College
12.2018
Skills
- Effective under pressure
- Team leadership
- Customer Service
- Proficient time management
- Collaborative team member
Timeline
Surgery Scheduler
Mary Lanning Healthcare
07.2024 - Current
Communications Representative
CommonSpirit Health
07.2023 - 07.2024
Store Manager
Scooter's Coffee
01.2021 - 07.2023
Customer Care Specialist
Principal Financial Group
01.2020 - 01.2021
Caribou Coffee Manager
Hy-Vee
07.2019 - 12.2019
Shift Supervisor
Starbucks
06.2014 - 07.2019
Childcare Provider
At Home to Grow LLC
11.2011 - 02.2014
Barista
Starbucks
07.2009 - 11.2011
AAS - Business Administration
Central Community College
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