Lauren Luther
Hastings,USA
Summary
Team-oriented professional with a strong track record in effective communication and collaboration. Demonstrated adaptability in fast-paced environments, successfully managing last-minute changes. Proven ability to thrive under pressure while maintaining high standards of work quality and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Recovery Coordinator
Birth Tissue Donor Services
Hastings, USA
10.2025 - Current
- Acquires birth tissue, including placenta, umbilical cord, and amniotic fluid from donors, while maintaining sterility
- Performs donor-informed consent, eligibility screening, packaging/shipping, and tissue receipt/log as needed
- Optimizes tissue maximization by monitoring daily processor needs, splitting tissues from qualified donors
- Maintains confidentiality of donor information under HIPAA
OR Scheduler/Data Specialist
Mary Lanning Healthcare
Hastings, USA
07.2024 - 10.2025
- Schedules patient elective surgical procedures with physician / surgeon offices according to OR Scheduling guidelines.
- Collects the operative records, assesses for completeness and informs Patient Coordinator (PCC) of any deficiencies in the record
- Prepares surgery schedule daily and distributes as required; maintains communication with all parties involved with patient care in regards to schedule start times or any variances to scheduling of cases
- Enters all patient information in computer system and verifies accuracy of documentation with PCC, Maintains patient records from the previous day's activities.
- Types reports, schedules, case logs, etc. as needed and files records as required in department filing system.
- Responsible for positive customer relations and expected to anticipate and manage customer concerns in a courteous, compassionate manner.
Communications Representative
CommonSpirit Health, Saint Francis Hospital
Grand Island, USA
07.2023 - 07.2024
- Answers and routes external and internal telephone calls
- Responds to emergency calls according to procedures
- Utilizes overhead paging system as need to contact staff and relay information to building occupants
- Announces emergency and informational codes according to policies and procedures
- Coordinate courier's transportation schedule to get patients to appointments or other facilities
- Greet and direct patients and family members
- Maintain strict confidentiality of patient and families
Store Manager
Scooter's Coffee
Grand Island, USA
01.2021 - 07.2023
- Ensured consistent and quality customer service through proper staffing, execution of techniques and recipes to brand standards
- Maintained store appearance, cleanliness, equipment and food safety standards
- Followed all cash management and cash register policies and ensured proper cash management practices were followed by team
- Executed opening and closing shift duties and followed operational policies and procedures; key holder
- Interviewed, hired, trained, and developed staff to ensure all store standards and customer service standards were met
- Contributed to store profitability by seeking opportunities to increase sales and manage expenses
- Encouraged full team participation in both setting store goals and developing plans to accomplish those goals
- Maintained daily, weekly and quarterly financial reports
- Tracked KPI through Excel Spreadsheets
- Tracked weekly and quarterly inventory and performed data entry into Excel Spreadsheets
Customer Care Representative
Principal Financial Group
Remote
01.2020 - 01.2021
- Interacted with customers via inbound calls and ensuring a positive experience for Principal's customers while incorporating established service processes in all interactions
- Anticipated and responded to customer's needs while navigating several systems and web applications and scanned over notes for customer's previous interactions with Principal to provide a coordinated experience
- Complied with HIPAA
- Demonstrated ability to recognize when an interaction needed to be escalated for resolution
Caribou Coffee Manager
Hy-Vee
Grand Island, USA
07.2019 - 12.2019
- Ensured a quality customer experience by driving fast and friendly service while verifying that each product delivered to the customer meets quality standards
- Demonstrated efficient inventory control and waste management
- Modeled, upheld and implemented Caribou policies, practices, and standards
- Coached, trained, and developed team to foster a culture of belonging
Shift Supervisor
Starbucks
Grand Island, USA
02.2014 - 07.2019
- Acted with integrity, honesty, and knowledge that promoted the culture, values and mission of Starbucks
- Followed all cash management and cash register policies and ensured proper cash management practices were followed by team
- Maintained regular and consistent attendance and punctuality
- Coordinate breaks to ensure employees were given their lunch break and/or rest break while maintaining a high level of customer service
- Executed opening and closing shift duties and followed operational policies and procedures; key holder
- Assisted with new partner training by positively reinforcing successful performance and give coaching as needed
Child Care Provider
At Home to Grow
Lincoln, USA
11.2011 - 02.2014
- Observed, monitored and maintained a safe play environment
- Prepared age appropriate food and snacks for the children
- Communicated with children's parents/guardians about daily activities, behaviors, and other related topics
- Sanitized toys, play equipment and nap mats
- Created developmentally appropriate lesson plans
Barista
Starbucks
Lincoln, USA
07.2009 - 02.2012
- Delivered excellent customer service and anticipated the needs of customers
- Prepared beverages and food items for customers in a prompt manner
- Followed operational policies and procedures, including those for cash handling, safety and security
- Maintained store appearance, cleanliness, equipment and food safety standards
Education
Business Administration - Associate of Applied Science
Central Community College
Grand Island, NE12.2019
High School Diploma -
Richard C. Spoto High School
Riverview, FL06.2009
Skills
- Team leadership and development
- Financial management and accountability
- Administrative tasks and organization
- Time management and multitasking
- Conflict resolution and communication
- Task prioritization and attention to detail
- Typing and data entry skills
- Microsoft Office applications proficiency
- Sales management and upselling strategies
- Customer service and support expertise
- Restaurant management and experience
- Medical office experience and HIPAA compliance
Certification
Driver's License
References
References available upon request.
Timeline
Recovery Coordinator
Birth Tissue Donor Services
10.2025 - Current
OR Scheduler/Data Specialist
Mary Lanning Healthcare
07.2024 - 10.2025
Communications Representative
CommonSpirit Health, Saint Francis Hospital
07.2023 - 07.2024
Store Manager
Scooter's Coffee
01.2021 - 07.2023
Customer Care Representative
Principal Financial Group
01.2020 - 01.2021
Caribou Coffee Manager
Hy-Vee
07.2019 - 12.2019
Shift Supervisor
Starbucks
02.2014 - 07.2019
Child Care Provider
At Home to Grow
11.2011 - 02.2014
Barista
Starbucks
07.2009 - 02.2012
Business Administration - Associate of Applied Science
Central Community College
High School Diploma -
Richard C. Spoto High School