Summary
Overview
Work History
Education
Skills
Affiliations
Recognitions Awards
Certification
Accomplishments
References
Timeline
Generic

Lauren Macaluso

Niantic,CT

Summary

Knowledgeable Occupancy Planner with over 15 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Director, Occupancy Planning

CBRE, Booz Allen Hamilton Account
McLean, VA
10.2023 - Current
  • Provide formal supervision to employees
  • Track training and development of staff
  • Conduct performance evaluations and mentoring
  • Coordinate and supervise the team’s daily activities
  • Establish work schedules and assign tasks
  • Set and track staff and department deadlines
  • Improve and change existing methods, processes and standards within job discipline and aligns with client strategy
  • Identify and solve multifaceted, sophisticated, operational, and organizational problems leveraging the appropriate resources within or outside the department
  • Lead and achieve financial, operational and other measures as defined in deliverables and KPIs established
  • Develops project-level and portfolio-level solutions based on interpretation of the program data and preparation of recommendations
  • Analyze space requirements and provides conceptual space plans and recommendations to real estate team and/or stakeholders
  • Develop scenario space planning tools/models
  • Prepares forecasts and analyzes space planning trends in general business conditions
  • Engage with clients on programming data, program/load neighborhood tools, develop neighborhoods, adjacency diagrams, stack plans, etc.

Workplace Strategy Manager

CBRE, Booz Allen Hamilton Account
McLean, VA
04.2022 - 10.2023
  • Created and Maintains Tools/Templates to Support the client’s Global Workplace Space Standards
  • Works with Stakeholders to identify all opportunities to increase portfolio efficiency through analyzing different metrics (utilization, growth, supply vs demand, RSF/Seat)
  • Develops project-level and portfolio-level solutions based on interpretation of the program data and preparation of recommendations
  • Analyze space requirements and provides conceptual space plans and recommendations to real estate team and/or stakeholders
  • Prepare block plan, stack plans, and move lists
  • Produce presentations for internal stakeholders and client facing meetings for review and feedback; involves project management staff as appropriate for move and construction services
  • Conduct analysis and review of work areas affected by move planning to ensure that current location and office availability at destination locations is reflected accurately
  • Responsible for occupancy data within the system of record
  • Partner with other departments on move and relocation sequencing and execution
  • Develop scenario space planning tools/models
  • Prepares forecasts and analyzes space planning trends in general business conditions
  • Engage with clients on programming data, program/load neighborhood tools, develop neighborhoods, adjacency diagrams, stack plans, etc
  • Attends client meetings; obtain approvals to proceed when required
  • Conducts interviews and discussions with clients to gather, coordinate and synthesize project requirements, functional, operational, and cultural issues
  • Facilitate post-occupancy support and reviews to ensure deliverables were executed and client's expectations were met
  • Evaluate outcomes and implement procedures for improvement
  • Identifies opportunities for improvements by and among the clients and/or companies
  • Acts as a Subject Matter Expert (SME) for key systems/processes in subject teams and day-to-day functions.

Senior Occupancy Planner

CBRE, Booz Allen Hamilton Account
McLean, VA
10.2017 - 04.2022
  • Created and Maintains Tools/Templates to Support the client’s Global Workplace Space Standards
  • Works with Stakeholders to identify all opportunities to increase portfolio efficiency through analyzing different metrics (utilization, growth, supply vs demand, RSF/Seat)
  • Develops project-level and portfolio-level solutions based on interpretation of the program data and preparation of recommendations
  • Analyze space requirements and provides conceptual space plans and recommendations to real estate team and/or stakeholders
  • Prepare block plan, stack plans, and move lists
  • Produce presentations for internal stakeholders and client facing meetings for review and feedback; involves project management staff as appropriate for move and construction services
  • Conduct analysis and review of work areas affected by move planning to ensure that current location and office availability at destination locations is reflected accurately
  • Responsible for occupancy data within the system of record
  • Partner with other departments on move and relocation sequencing and execution
  • Develop scenario space planning tools/models
  • Prepares forecasts and analyzes space planning trends in general business conditions
  • Engage with clients on programming data, program/load neighborhood tools, develop neighborhoods, adjacency diagrams, stack plans, etc
  • Attends client meetings; obtain approvals to proceed when required
  • Conducts interviews and discussions with clients to gather, coordinate and synthesize project requirements, functional, operational, and cultural issues
  • Facilitate post-occupancy support and reviews to ensure deliverables were executed and client's expectations were met
  • Evaluate outcomes and implement procedures for improvement
  • Identifies opportunities for improvements by and among the clients and/or companies
  • Acts as a Subject Matter Expert (SME) for key systems/processes in subject teams and day-to-day functions.

Senior Occupancy Planner

Jones Lang LaSalle, MITRE Account
Bedford, MA
08.2016 - 10.2017
  • Summarizes findings and recommendations for action or consideration by the client
  • Develops migration plans and sequencing of group-level and individual moves
  • Facilitates and/or resolve planning issues identified in the client planning meetings
  • Ensures planning is aligned with corporate guidelines, and that all scenarios maximize use of space
  • Makes recommendations, educate, and enforce space policies/standards, procedures and protocols and notifies client of customer requested exceptions
  • Participates in Audits (including seat assignments, occupancy, vacancy, labs & equipment)
  • Measures, monitor, and report cost saving and value-added contributions
  • Assists in developing site-specific Planning Strategies with Senior Leadership
  • Assembles, update and report the top-down and bottoms-up seat count projections collected at the group-level for an annual planning horizon and work with the client to reconcile discrepancies with tops-down projections
  • Tracks and report actual seat demand at the group level
  • Reports actual seat demand versus projected seat demand at the building level
  • Compares over time, actual seat demand versus projected seat demand at the building and business unit level
  • Reports the current supply and capacity, and forecasts inventory changes
  • Works with the Move Coordination team to review and approve moves, develop migration plans, and conduct facility audits
  • Works with the Business Unit leadership to collect headcount forecasts, resolve headcount forecast discrepancies between leadership’s numbers and those collected at the group-level
  • Works with Corporate Finance and HR groups to gather forecast plans and Top-Down projections
  • Works with Corporate Services to review/resolve planning forecasts, needs, concerns, and issues
  • Collaborates with Project Management and Facility Management to review stacking strategies and provide workload forecast related to project moves that are planned to occur based on occupancy plans/strategy
  • Collaborates with the Workplace Strategy team to understand workplace initiatives and strategies
  • Teamwork with internal client teams participating in space and portfolio strategies
  • Works with internal OP team members to ensure cross campus/portfolio strategy plans are developed.

Occupancy Planner

Jones Lang LaSalle, MITRE Account/BMS Account
Bedford/Devens, MA
10.2014 - 08.2016
  • Manage the supply, capacity, and demand of client’s portfolio of space
  • Track and reports projected versus actual seat counts
  • Provides geographic stacking diagrams by location, building and floor
  • Reports the current supply, capacity, and forecasts inventory changes for a rolling 3-year timeframe
  • Develops preliminary program requirements for each department within MITRE
  • Develops migration plans and sequencing of group-level moves and relocations
  • Educates local contacts on planning and space standards/policies, procedures, and protocols
  • Forecast’s order of magnitude scopes, schedules, and budgets for project moves planned to occur based on stacking plans
  • Ensures planning is aligned with corporate guidelines and that all scenarios maximize the use of space
  • Participates in Audits including seat assignments, occupancy, vacancy, labs, and equipment
  • Measure, monitor, and report cost saving and value-added contributions
  • Assisted client with Space Plan Strategy & implementing new space standards to the site.

Project Manager

Furniture Consultants
Boston, MA
07.2014 - 10.2014
  • Assisted Salespersons, Designers, Coordinators, and other company personnel in all scheduling, delivery, labor, and site coordination aspects of projects, relating to successful installation of furniture and wall components
  • Communicated the project parameters and logistically manage large and small-scale projects from initial consultations, through to order placement, to receipt of goods and services, through punch list resolution, to Day Two, ongoing support
  • Engaged in all aspects of furniture projects effectively, while meeting the project expectations
  • Communicated and documented projects during all stages of the project using various tracking mechanisms and status reports
  • Acted as the liaison between Sales and Customer
  • Visited and checked site &/or confirmed with Bldg
  • Manager/Client, loading dock area & access
  • Determined availability of staging and equipment areas and total number of deliveries required to reserve elevators
  • Confirmed construction is on time with GC
  • Field surveyed electrical locations prior to installation
  • Obtained Installation drawings, Insurance Certificates, installation quotes
  • Reviewed Acknowledgements and issued delivery tickets
  • Conducted pre-installation walk-throughs to verify any damages by other trades
  • Confirmed all necessary wall and floor protection was completed and checked daily
  • Worked with Sales Coordinator to issue back charges, freight, and deficiency claims
  • Confirmed installation was completed as per plans and specifications
  • Interfaced with installation companies and manufacturers regarding scheduling
  • Developed and maintained project schedules
  • Attended design/sales meetings and seminars
  • Assisted in furniture specifications and design.

Designer

Red Thread
Boston, MA
11.2013 - 06.2014
  • Worked closely with Sales, Account Managers, Project Managers, and customers to ensure conformance to customer requirements, high quality implementation and customer satisfaction
  • Provided design services to customers, including site and inventory verifications, programming, typical development, renderings, installation drawings and specifications
  • Developed/executed concepts, space plans, product application drawings, specifications, and installation plans in AutoCAD/CAP software
  • Led client presentations and engaging in consultative selling
  • Attended customer planning meetings; presented plans and information to customer for review and approval
  • Reviewed and conducted field measurements and plan-to site adherence checks
  • Verified existing inventory/product; produces as-built drawings/specifications
  • Conducted programming by interviewing customers/end/users and produces reports
  • Developed and presented block/space plans; obtains customer approval
  • Selected, developed, and presented color/finish boards; obtain customer approval
  • Developed finished working drawings for specification and installation; validate plans against construction, electrical and A & D drawing set; obtain customer approval
  • Developed product specifications; verify specifications against plans; produce order-ready specifications utilizing technology; verify accuracy and correctness
  • Managed changes and revisions
  • Conducted field review during/after installation with Project Managers &/or installation crew
  • Provided design budgets for projects; maintains daily timesheets; manages actual time against budgets
  • Maintained detailed project documentation including records of key decisions, approvals and signoffs and notes from customer/internal meetings
  • Managed adherence to project schedule and budgets and communicated regularly on assignment status
  • Prepared plotting, printing, color board requests
  • Ensured complete and accurate plans/specifications are order ready
  • Conducted organizational interfaces with, client, A&D firms, contractors, project managers, sales, sales administration, internal operations personnel, and installation crews.

Space Planner

ESPN
Bristol, CT
04.2011 - 11.2013
  • Provided programming, layouts and designing services for functional, efficient, and aesthetically pleasing spaces for departments supporting ESPN’s daily businesses in all locations within North America
  • Specified furniture and finishes from small renovations to new construction in all locations
  • Manage furniture and artwork inventories throughout headquarters
  • Created AutoCAD standards to accomplish consistency throughout the drawing library to led to efficiencies within the facilities department
  • Assisted in managing and implementing all furniture/furnishing requests for repair, replacement, and modifications
  • Supported and maintained furniture and space standards to ensure consistency throughout the company
  • Managed the space management software to keep track of space occupancies and vacant ices throughout the entire ESPN portfolio to ensure accuracy in reporting
  • Trained coworkers on how to use the space management tool to create efficiency across the department
  • Created and provided 3D renderings in project documents to help end users understand the furniture selected and the overall layout of the space
  • Developed understanding of project submittals as part of project process
  • Attended workshops/seminars to stay on top of current office design and furniture design trends
  • Provided knowledge and guidance pertaining to Sustainable Design on project
  • Managed the design and build of the space management software, Manhattan
  • Managed, coordinated and implemented space planning services along with moves/adds and changes
  • Met with vendors and manufacturers to build and maintain an in-house materials library
  • Surveyed industry for innovation in design and space utilization
  • Coordinated activities with all service providers on large projects and large moves throughout campus
  • Met with end users about space needs/requirements to come up with best way to utilize the space for function and efficiency
  • Assisted Space Planning Manager in keeping track of furniture inventories around headquarters.

Space Planner/AutoCAD Operator/Move Coordinator

Johnson Controls- Bristol Myers & Squibb Account
Wallingford/Devens, CT/MA
09.2010 - 04.2011
  • Managed, coordinated and implemented space planning services and moves, adds, and changes
  • Moved lab equipment, relocations, and furniture requirements accordance with BMS needs strategies and procedural documents
  • Managed tactical implementations of laboratory and office assignments
  • Coordinated activates with all service providers (tele/data communications, security, maintenance, housekeeping, lab asset management, EHS)
  • Ensured accurate space occupancy/utilization data & records were maintained
  • Ensured all vacated and available workspaces were ready for use within defined standards
  • Supported and maintained furniture and space standards
  • Consulted on interior finishes and furniture
  • Met with end users to align business and space strategies
  • Surveyed industry for innovation in design and space utilization
  • Provided project plan with milestones and timelines for delivery of implantation plans and programs from BMS derived strategies and programs
  • Managed and implemented all furniture/furnishing requests, for repair, replacement, and modification
  • Stored and tracked on site furniture with an inventory system.

Furniture Coordinator

Johnson Controls- United Technologies Account
Farmington, CT
03.2008 - 09.2010
  • Developed and coordinated furniture installation packages and managed deliveries
  • Established and maintained vendor relationships and evaluated vendor performance
  • Assisted in the development and management of furniture budget per project
  • Solicited furniture quotes from multiple vendors, evaluate proposals, develop recommendations, and obtained all required approvals and coordinated purchase orders between client and furniture vendors
  • Developed an understanding of multiple furniture manufacturer products, systems furniture applications, components, and specification knowledge
  • Met with clients and project team members to determine needs and solved problems
  • Developed a “Green Library” for use and reference on projects interested incorporating sustainability
  • Assisted UT Realty in administration, management, and policy compliance of the UT500 Office Furniture Procurement Process.

Education

Women in Leadership Certificate -

University of Delaware
10.2021

Diversity, Equity & Inclusion in the Workplace Certificate -

University of South Florida
05.2021

Professional Certificate Sustainable Design -

University of Hartford- Construction Institute
08.2013

Certificate Architectural Drafting -

Porter and Chester Institute
04.2006

Skills

  • AutoCAD 2012 and later
  • Vector Works
  • Adobe Photoshop & Illustrator
  • Google Sketchup
  • MS PowerPoint
  • MS Access
  • MS Outlook
  • Serraview
  • Manhattan Software & FMS
  • Center stone
  • MS Excel
  • MS Word
  • Power BI
  • Adobe Acrobat
  • Sequentra
  • FacIT Move Manager
  • Maximo Work Order System
  • Captivate Software
  • CET Designer
  • 2020 Worksheet
  • Tableau
  • Space Planning/Design
  • Project Management/Deliverables
  • Strategic Thinking
  • Analytical Thinking
  • Problem Solving
  • Budget Control
  • Project Coordination
  • Strategic Planning
  • People Management

Affiliations

Member of USGBC Connecticut Chapter

Recognitions Awards

  • CAPM, will acquire 2023
  • LEED AP ID&C Accreditation, April 2013, Renewed April 2023
  • Q3 Quarterly All-Star Award, 2021
  • Emerald Coin Award, recognized for outstanding client support, CBRE 2020
  • Cornerstone Award, recognized for work and teamwork, CBRE 2018
  • VIP Award, recognized for excellence in client focus, JLL 2015
  • Recognized for demonstrating best practices to the client, UTC 2010
  • Johnson Controls Employee Recognition Award, 2009

Certification

QPCR Qualification, CoreNet, will acquire 2025

CAPM, will acquire 2024

LEED AP ID&C Accreditation, April 2013, Renewed April 2023

Accomplishments

signoffsCoreNetecognized for demonstrating best practices to the client, UTC 2010

· Johnson Controls Employee Recognition Award, 2009

References

References available upon request.

Timeline

Director, Occupancy Planning

CBRE, Booz Allen Hamilton Account
10.2023 - Current

Workplace Strategy Manager

CBRE, Booz Allen Hamilton Account
04.2022 - 10.2023

Senior Occupancy Planner

CBRE, Booz Allen Hamilton Account
10.2017 - 04.2022

Senior Occupancy Planner

Jones Lang LaSalle, MITRE Account
08.2016 - 10.2017

Occupancy Planner

Jones Lang LaSalle, MITRE Account/BMS Account
10.2014 - 08.2016

Project Manager

Furniture Consultants
07.2014 - 10.2014

Designer

Red Thread
11.2013 - 06.2014

Space Planner

ESPN
04.2011 - 11.2013

Space Planner/AutoCAD Operator/Move Coordinator

Johnson Controls- Bristol Myers & Squibb Account
09.2010 - 04.2011

Furniture Coordinator

Johnson Controls- United Technologies Account
03.2008 - 09.2010

Women in Leadership Certificate -

University of Delaware

Diversity, Equity & Inclusion in the Workplace Certificate -

University of South Florida

Professional Certificate Sustainable Design -

University of Hartford- Construction Institute

Certificate Architectural Drafting -

Porter and Chester Institute
Lauren Macaluso