Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Machuga

Crestwood,IL

Summary

Driven and versatile professional with experience at Cresco Labs, adept in machinery operation and customer service. Excelled in enhancing production efficiency and team collaboration. Skilled in BioTrack software and problem-solving, demonstrating a strong attention to detail and excellent communication abilities. Proven track record of training peers and improving workplace safety.

Overview

5
5
years of professional experience

Work History

Packaging Agent

Cresco Labs
Joliet, IL
09.2023 - Current
  • Very knowledgeable about flower production, and has operated machines such as the All-Fill, Paxiom, Hightek, and Roll Pro.
  • Also, very knowledgeable about edible production, and has operated machines such as the Versa and Keepack.
  • Educated on software such as BioTrack and conversion software.
  • Ensured all products were properly labeled, sealed and packaged according to specifications.
  • Identified any discrepancies in the product or packaging process, and took corrective action as necessary.
  • Labeled boxes and containers for shipment.
  • Reviewed work orders to determine work assignments, material, and equipment needs.
  • Demonstrated great teamwork skills with staff members involved.
  • Performed maintenance tasks such as cleaning, lubricating and changing parts on machines as needed.
  • Collaborated with team members to achieve daily goals and objectives.
  • Maintained a safe work environment by adhering to safety procedures and regulations.
  • Monitored machine operations to detect malfunctions or out-of-tolerance machining and adjusted machine controls or control media as required.
  • Trained new employees on how to use machinery properly for their own safety.
  • Adjusted machine feed and speed, changed cutters, blades, and other attachments as necessary.
  • Performed regular preventive maintenance checks on all machinery including cleaning of machine parts.
  • Troubleshoot malfunctions involving mechanical systems related to production machines.
  • Communicated with supervisors about any changes that need to be made during production runs.
  • Recorded data on daily production sheets such as a POF, HOB, and POW by accurately detailing number of items produced or packaged each day, is knowledgeable about the difference between each paperwork.
  • Loaded and set up equipment for daily machine operation.

Crew Member

Dunkin' Donuts
10.2022 - 11.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Brewed coffee and tea and changed out drink station syrups.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Barista

Starbucks
11.2019 - 05.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Education

Associate of Arts - Psychology

Moraine Valley Community College
Palos Hills, IL
05.2018

Skills

  • Order fulfillment
  • Time Management
  • Willingness to Learn
  • Dependable and Cooperative Strong communication skills
  • Strong attention to detail
  • Cognitive flexibility
  • Teamwork and collaboration
  • Problem-solving aptitude

Timeline

Packaging Agent

Cresco Labs
09.2023 - Current

Crew Member

Dunkin' Donuts
10.2022 - 11.2023

Barista

Starbucks
11.2019 - 05.2020

Associate of Arts - Psychology

Moraine Valley Community College

Similar Profiles

CREATE PROFILE
Lauren Machuga