LAUREN MACIAS
Fresno,CA
Summary
Experience in customer service and faith-based community outreach, demonstrating strong communication skills and a commitment to creating positive experiences for others. Proven ability to engage with diverse individuals, fostering a welcoming atmosphere while effectively addressing customer needs. Experience in problem-solving and planning, ensuring efficient operations and adherence to health and safety guidelines. Skills in leadership and instruction contribute to a collaborative team environment focused on excellence.
Overview
3
3
years of professional experience
Work History
Food Pantry Volunteer
Hope Now Bible Church
Fresno, CA
11.2024 - Current
- Distribute food to the unhoused community of Fresno, California.
- Organize the different food groups.
- Moderate the amount of food distributed to each recipient.
Site Lead
Care Fresno's After School Program
Fresno, CA
08.2024 - Current
- I lead the Care Club after-school program and monitor a handful of volunteers.
- Provide youth with homework assistance, healthy snacks, educational advancement programs, arts and crafts, and recreational activities.
- Experience working with Planning Center, Reading Eggs, and Google Drive.
Volunteer
Central Valley Justice Coalition
Fresno, CA
02.2025 - 02.2025
- Participated in a monthly outreach effort focused on supporting women affected by sex trafficking and exploitation in Fresno's Belmont area.
- Provide compassionate engagement, prayer, and resource referrals to individuals encountered, promoting healing and access to STI/STD prevention.
- Collaborate with a faith-based volunteer team to foster hope, safety, and spiritual care in a high-risk environment.
Peer Ambassador of Wellness
Fresno State Health Center
Fresno, CA
08.2024 - 12.2024
- Planned and implemented a table for the Health Fair event.
- Educated students on stress during finals week and provided peers with the necessary resources to help overcome stress.
To-Go Specialist
Olive Garden
Merced & Fresno, CA
03.2023 - 11.2024
- Maintained speed and accuracy in processing high numbers of takeaway orders.
- Ensured seamless and positive guest experiences during order pickups.
- Managed phone orders, addressed menu inquiries, and processed payments efficiently.
- Maintained efficient workflow through effective communication with the kitchen and hosting teams.
- Ensured to-go area met health standards through diligent cleaning.
- Developed strong customer service capabilities in a dynamic work atmosphere.
Fulfillment Expert
Target
Roseville, CA
12.2021 - 05.2022
- Processed and prepared in-store pickup and shipping orders with accuracy and attention to detail
- Ensured timely fulfillment of guest orders while maintaining organization and productivity standards
- Assisted with restocking shelves and inventory management during peak hours
- Collaborated with team members to meet daily fulfillment quotas and deliver excellent customer service
- Gained experience in fast-paced retail operations, multitasking, and maintaining a positive team environment
Education
Bachelor of Science - Public Health
California State University, Fresno
Fresno, CA05.2025
Associate of Arts - Health Science
Merced College
Merced, CA05.2023
High School Diploma - CTE Concentration in Biotechnology & Medical Technology
El Capitan High School
Merced, CA06.2021
Skills
- Writing
- Research
- Problem Solving
- Planning and Instruction
- Communication
- Leadership
- Community Outreach
- Patience
- Customer service
Timeline
Volunteer
Central Valley Justice Coalition
02.2025 - 02.2025
Food Pantry Volunteer
Hope Now Bible Church
11.2024 - Current
Site Lead
Care Fresno's After School Program
08.2024 - Current
Peer Ambassador of Wellness
Fresno State Health Center
08.2024 - 12.2024
To-Go Specialist
Olive Garden
03.2023 - 11.2024
Fulfillment Expert
Target
12.2021 - 05.2022
Bachelor of Science - Public Health
California State University, Fresno
Associate of Arts - Health Science
Merced College
High School Diploma - CTE Concentration in Biotechnology & Medical Technology
El Capitan High School
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