Lauren Macko
Laurel Springs,United States
Summary
Friendly, passionate, & insightful Admissions & Client Services Specialist with over 3 years experience in recruiting and performing initial screening of potential clients for mental health treatment at a medical wellness clinic. Committed to assisting new clients with admissions requirements and making each feel welcome upon enrollment. Exceptional skills in problem-solving and handling adversities while remaining professional. Strengths include facilitating, managing, and maintaining tracklogs, coordinating departments for task completion, and advocating for patient-specific needs and concerns.
Overview
19
19
years of professional experience
Work History
Uber Driver
Self Employed
11.2021 - Current
- Coordinated efficient routes to avoid delays and optimize schedules.
Business Operations & Client Services Manager
RestoratIV Wellness & Infusion Center
11.2017 - 01.2021
- Exhibited high energy, positivity, and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every potential client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Obtained client medical history, outside medical records, medication information, symptoms and allergies.
- Collaborated with medical personnel and staff to maintain client-focused, engaging and compassionate environment as well as to meet needs of clients.
- Identified prospect needs and developed appropriate responses along with information on suitable services to increase urgency to seek treatment.
- Resolved concerns with services to help with retention and drive sales.
- Maintained database for storage and retrieval of medical records as well as reviewing records for completeness with proactive attention to client information updates.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Executive Accounting Assistant
Greystone Materials
07.2016 - 12.2019
- Collected and arranged financial information and entered details into QuickBooks financial management system and reconciled accounts.
Client Services Coordinator
Meckley Law
07.2016 - 11.2017
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Maintained positive customer relations by addressing concerns head-on and implementing strategic methods learned from Lawyers with Purpose
Assistant to Financial Advisor
Ameriprise Finacial
07.2013 - 05.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
One to One Patient Observer/Patient Escort /Food Service Worker
Virtua Hospital
03.2005 - 04.2008
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
Bachelor of Arts - Psychology
Richard Stockton University
Pomona, NJ05.2011
Skills
- Customer Service & Communication
- Standard Operating Procedure Development
- Administration and Reporting
- Managing Operations and Efficiency
- Account Management
- Scheduling and Coordinating
- Document Organization
- Policy and Procedure Enforcement
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Client Retention
Additional Work Experience
Child Care Position, 1/2016 to 11/2017
Moorestown, NJ
Event Manager, 08/2012 to 08/2013
iLLL Trendsetterz – Cherry Hill, NJ
Waitress, 06/2011 to 07/2012
Godfathers Italian Grill – Mays Landing, NJ
Personal Stylist, 08/2009 to 02/2010
Bebe Sport – Atlantic City, NJ
Timeline
Uber Driver
Self Employed
11.2021 - Current
Business Operations & Client Services Manager
RestoratIV Wellness & Infusion Center
11.2017 - 01.2021
Executive Accounting Assistant
Greystone Materials
07.2016 - 12.2019
Client Services Coordinator
Meckley Law
07.2016 - 11.2017
Assistant to Financial Advisor
Ameriprise Finacial
07.2013 - 05.2015
One to One Patient Observer/Patient Escort /Food Service Worker
Virtua Hospital
03.2005 - 04.2008
Bachelor of Arts - Psychology
Richard Stockton University
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