Lauren Macksoud
Rumford
Summary
Dedicated radiography student with a solid foundation in radiologic imaging and patient care, equipped to execute diagnostic procedures that enhance diagnostic accuracy. Proficient in operating advanced imaging equipment while prioritizing patient comfort and safety. Recognized for strong teamwork skills and adaptability in fast-paced, high-acuity environments, consistently contributing to effective patient outcomes and collaborative healthcare efforts. Committed to ongoing professional development and excellence in the field of radiography.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Bartender
Parkside Restaurant
Providence, RI
07.2025 - Current
- Provided exceptional fine dining service to guests, ensuring a memorable and enjoyable experience
- Exhibited comprehensive understanding of menu items, ingredients, and preparation techniques to address guest inquiries and provide tailored recommendations.
- Effectively communicated daily specials, highlighting unique features and flavors to enhance the dining experience
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail in order accuracy
- Addressed guest concerns or complaints promptly and professionally, resolving issues to their satisfaction whenever possible
- Engaged with sommeliers and beverage specialists to enhance dining experiences through tailored wine recommendations based on guest preferences and menu selections.
- Trained new servers on restaurant policies, procedures, menu knowledge, customer service standards, etc
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
Radiology Tech Assistant
Brown University Health
Providence, RI
01.2024 - Current
- Ensured patient safety by following radiation safety protocols and using protective shielding when necessary
- Prepared patients for procedures by explaining the process, answering questions, and addressing any concerns or fears they may have had
- Assisted in the administration of contrast agents for certain imaging procedures
- Maintained accurate records of patient information
- Closely followed infection control protocols to prevent cross-contamination between patients during imaging procedures
- Provided compassionate care to patients throughout their imaging experience, maintaining a calm and reassuring demeanor
- Fostered positive working relationships with interdisciplinary teams including nurses, physicians assistants, and technologists
- Maintained a clean and organized work environment, ensuring the availability of necessary supplies for imaging procedures
- Participated in continuing education opportunities to stay current on advancements in radiology technology
- Assisted in the development and implementation of departmental policies and protocols to ensure efficient workflow
- Prepared patients for examinations, explaining procedures and answering questions.
- Collaborated with healthcare professionals to improve workflow efficiency in radiology department.
- Trained new staff on operational procedures and safety protocols for imaging equipment.
- Improved patient throughput by assisting with positioning patients accurately and securely for imaging studies.
- Assisted in performing various diagnostic tests such as MRI, CT scans, ultrasound examinations, contributing to accurate diagnoses and treatment plans.
- Demonstrated adaptability by cross-training in various imaging modalities, allowing for increased flexibility within the department when staffing shortages occurred.
- Enhanced patient comfort by providing clear instructions and compassionate care during radiology procedures.
Dining Room Captain
Russell Morin Catering and Events
Attleboro, MA
05.2021 - 07.2024
- Management for all FOH duties as well as training. Lead others, and work with the BOH as well as a coordinator for a successful event. Help set up venues for over hundreds of people. Greet guests with a smile. Take orders and serve entrees throughout the day/evening. Lift heavy equipment. Act in a professional manner and engage in the company’s core values.
- Experience with [ex. fast paced] restaurants
- Provided excellent customer service
- Managed a team of XX event staff members, providing training and guidance to ensure exceptional customer service and satisfaction
- Planned and executed high-profile catering events for corporate clients, ensuring seamless coordination of logistics, menu selection, and service delivery
- Collaborated with clients to understand their specific event requirements and preferences, customizing menus and services accordingly
- Maintained strong relationships with vendors and suppliers to negotiate favorable pricing agreements for food ingredients, beverages, rentals, and other event-related items
- Coordinated with the culinary team to develop innovative menu options that catered to diverse dietary restrictions and preferences
- Ensured compliance with health regulations by implementing strict food safety protocols during preparation, transportation, storage, and serving of meals at events
- Led pre-event meetings with clients to discuss timelines, expectations, special requests or accommodations needed for successful execution of the event
- Provided on-site supervision during events to oversee smooth operations from setup through breakdown phases while addressing any issues or concerns promptly
- Developed comprehensive event planning templates that streamlined processes across multiple projects resulting in increased efficiency by XX%
- Conducted post-event evaluations gathering feedback from clients in order improve future offerings
- Managed multiple events simultaneously, prioritizing tasks effectively to meet deadlines and exceed client expectations
- Mentored junior staff members in event planning best practices, fostering professional growth within the team
Bartender/Server
Russell Morin Catering and Events
05.2021 - 07.2024
- Experience in very high paced bar service. Experience with setting up complete bar as well as speciality cocktails. Quality service and very professional customer service as well which is key as a bartender.
Server
Arigna Irish Pub & Coal Fire Kitchen
Bellingham, MA
01.2022 - 05.2023
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
- Implemented upselling techniques resulting in an increase in average check size by XX%
- Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
- Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
Barista/Server/Bartender
Roma Foods
Providence, RI
08.2018 - 08.2020
- Barista at the coffee bar/Cashier. In charge of taking care and ringing out customers. Server as well bartender for private events and large parties.
- Expertly prepared and served a variety of coffee beverages, ensuring consistent quality and customer satisfaction
- Maintained a clean and organized work area, adhering to health and safety regulations at all times
- Provided exceptional customer service by promptly greeting customers, taking orders accurately, and addressing any concerns or special requests
- Efficiently operated espresso machines, grinders, blenders, and other equipment to prepare beverages according to established recipes
- Managed cash transactions with accuracy and integrity while following company policies on handling payments
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing multiple drink orders simultaneously
- Regularly restocked inventory items such as coffee beans, syrups, cups, lids, napkins, etc., maintaining adequate supplies throughout the shift
- Reduced wait time for customers by XX% through efficient order-taking process improvements
- Participated in regular staff meetings to discuss new menu items or promotions and provide input on improving overall operations
- Collaborated with kitchen staff to coordinate food orders accurately based on customer preferences or dietary restrictions
Hostess
Massimo/Pane Vino
Providence, RI
01.2020 - 05.2020
- Hostess for both restaurants. Greeted guests/answered calls for private events. Helped set up for private parties as well as took the reservation for them. Worked great in collaborative setting.
Cashier
Venda Ravioli
Providence, RI
07.2016 - 02.2018
- Cashier, Customer Service
Education
Associate of Applied Science - Radiography
Community College of Rhode Island
Lincoln, RI05-2026
High school diploma - undefined
Saint Raphael Academy
Pawtucket, RI06.2018
Skills
- Clear communication and patient reassurance/compassion
- Attention to detail in high-pressure environment
- Critical thinking and problem-solving
- Reliability, accountability, maintaining professionalism at all times
- Cooperative, collaborative and supportive team member
- Maintaining composure at all times
- Adaptable and flexible in fast-paced clinical settings
- Patient positioning and monitoring
- Portable and bedside radiography
- Procedural room setup/breakdown
- Diagnostic radiographic imaging, patient positioning, exposure factor selection, image evaluation
Certification
- ServSafe Food Handler
- CPR certification with the American Heart Association
- IV Training-Northwest Phlebotomy School
Timeline
Server/Bartender
Parkside Restaurant
07.2025 - Current
Radiology Tech Assistant
Brown University Health
01.2024 - Current
Server
Arigna Irish Pub & Coal Fire Kitchen
01.2022 - 05.2023
Dining Room Captain
Russell Morin Catering and Events
05.2021 - 07.2024
Bartender/Server
Russell Morin Catering and Events
05.2021 - 07.2024
Hostess
Massimo/Pane Vino
01.2020 - 05.2020
Barista/Server/Bartender
Roma Foods
08.2018 - 08.2020
Cashier
Venda Ravioli
07.2016 - 02.2018
High school diploma - undefined
Saint Raphael Academy
Associate of Applied Science - Radiography
Community College of Rhode Island