Lauren Macnaughton
Flint,MI
Summary
Detail-oriented administrative professional with experience in customer service, data entry and office management. My goal is to obtain a challenging position utilizing my communication, organization, and customer service skills to enhance corporate objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Knollwood Village-Grand Blanc, MI
03.2019 - Current
- Experience with YARDI and Appfolio systems
- Deliver informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assist tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Increase tenant satisfaction by promptly addressing concerns and resolving issues.
- Verify tenant incomes and other information before accepting lease applications.
- Respond to requests and scheduled appointments for property showings.
- Conduct thorough market research to stay informed of current trends and competitor offerings.
- Collect rent and tracked resident payments and information in computer system.
- Coordinate closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Physical Therapy Technician
OrthoMichigan Therapy Services
09.2018 - 03.2019
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Assisted Therapists with patient discharges and progress notes
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
Home Health Care Provider
In Home Health Care
01.2018 - 07.2018
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Receptionist
The Gardens Assisted Living
01.2017 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Personal Nanny
Private Care
12.2015 - 01.2018
- Providing in home care for 1 infant and 1 toddler
Front Desk Agent
Home2 suites by Hilton
06.2015 - 01.2016
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Collected room deposits, fees, and payments.
Front Desk Leasing and Sales
Ocean Club Condominiums
04.2013 - 06.2015
- Assisting property manager with sales and rent payments for Short and Long-term rentals.
- Contributed to team goals by consistently meeting or exceeding individual sales targets each quarter.
- Maintained confidentiality of sensitive guest information, adhering strictly to company privacy policies and regulations.
- Managed inventory of supplies at the front desk, proactively ordering necessities when needed.
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
Education
High School Diploma -
Lapeer West High School
Lapeer05.2008
Hospitality Administration And Management -
Mott Community College
03.2012
Skills
- Excel (4 years)
- Microsoft office (4 years)
- Scheduling (2 years)
- Property Management
- Fair Housing Regulations
- Property Leasing/ Sales
- Marketing
- Administrative Experience
- Front desk
- Google Docs
- Human resources
- Social media management
- Hospitality
- Accounts Receivable
- Typing
- Office management
- App folio (2 years)
- Customer Service
Certification
CPR Certification
Timeline
Leasing Consultant
Knollwood Village-Grand Blanc, MI
03.2019 - Current
Physical Therapy Technician
OrthoMichigan Therapy Services
09.2018 - 03.2019
Home Health Care Provider
In Home Health Care
01.2018 - 07.2018
Receptionist
The Gardens Assisted Living
01.2017 - 05.2018
Personal Nanny
Private Care
12.2015 - 01.2018
Front Desk Agent
Home2 suites by Hilton
06.2015 - 01.2016
Front Desk Leasing and Sales
Ocean Club Condominiums
04.2013 - 06.2015
High School Diploma -
Lapeer West High School
Hospitality Administration And Management -
Mott Community College
CPR Certification
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