Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Maeder

Castle Pines,Colorado

Summary

Passionate and dedicated professional with a history of meeting company goals who is enthusiastic to transition into a full-time customer success role. Prepared to leverage a background as an Occupational Therapist and sales associate, alongside my expanding project management skills to enhance employee engagement and boost performance. Dedicated to team-building, problem-solving, and using independent decision-making skills to positively impact company success and missions that make a meaningful impact.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Occupational Therapist

We Play Atlanta
07.2022 - 07.2023
  • Managed quarterly summary schedules and document completion for all treating therapists within the practice, ensuring deadlines were met and any conflicts impacting meeting those deadlines were resolved in a timely manner.
  • Independently managed scheduling for myself while maintaining a caseload of 28 children, requiring effective and ongoing communication skills with client families.
  • Monitored client progress and addressed client and family inquiries with timely and accurate updates.

Freelance Project Manager

Marketing End2End
06.2021 - 02.2022
  • Developed detailed project plans according to individualized customer needs resulting in successful project launches, including streamlining a novel menu and rebranding for a local restaurant.
  • Implemented and utilized various tools including Microsoft Office, Google Workspace, and Monday.com to apply Agile methodologies and promote the synchronous collaboration across a cross-functional team for seamless completion of individualized marketing projects.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Sales Associate

Bath & Body Works, LLC
06.2019 - 10.2021
  • Assisted customers with product discovery based upon individual needs to foster an ongoing positive experience with our products.
  • Played instrumental role in client satisfaction by working with aesthetic and operational teams for proper resolution of service issues and ongoing maintenance for customer satisfaction within our store.
  • Engaged with associates, higher-level staff, and patrons daily to promote excellence for the customer experience.
  • Trained new team members in store operations and customer service standards to meet customer success objectives.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Bachelor of Science - BS - Health Sciences

University of Florida
Gainesville, FL

Master of Science - MS - Occupational Therapy

Florida Gulf Coast University
Fort Myers, FL

Skills

  • Proficiency with Microsoft Office Suite
  • Proficiency with Google Workspace
  • Collaborative Team Player
  • Strong Organizational Skills
  • Exceptional Communication
  • Active Problem Solver
  • Skilled Multi-Tasker
  • Customer Service and Assistance
  • Active Problem Solver
  • Skilled Multi-Tasker

Certification

Google Project Management Professional Certificate

  • Expected: November 2023

Timeline

Occupational Therapist

We Play Atlanta
07.2022 - 07.2023

Freelance Project Manager

Marketing End2End
06.2021 - 02.2022

Sales Associate

Bath & Body Works, LLC
06.2019 - 10.2021

Bachelor of Science - BS - Health Sciences

University of Florida

Master of Science - MS - Occupational Therapy

Florida Gulf Coast University

Similar Profiles

CREATE PROFILE
Lauren Maeder