Lauren Magness
Grovetown,GA
Summary
Dynamic and results-driven professional with extensive experience in surgery scheduling at Augusta Ent - Sinus Center. Expert in insurance verification and pre-authorization management, enhancing operational efficiency and patient satisfaction. Proven ability to educate patients and maintain confidentiality, contributing to seamless care coordination and improved scheduling accuracy.
Overview
11
11
years of professional experience
Work History
Surgery-scheduler
Augusta Ent - Sinus Center
01.2012 - 07.2017
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Educated patients about surgeries and provided treatment plan documentation.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Updated daily operating room calendars with accurate appointment schedules.
- Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Increased operational efficiency, managing surgery schedules to accommodate urgent cases without major disruptions.
Owner/General Manager of Operations
The Pizza Joint, Columbia SC
06.2010 - 01.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Interacted well with customers to build connections and nurture relationships.
CT/Surgery Scheduling Coordinator
Augusta Ent - Sinus Center
01.2009 - 06.2010
- Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Reduced patient wait times with effective communication between surgeons, staff, and patients.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
Office Manager
Magness Design and Remodeling LLC
01.2007 - 01.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
No Degree - Nursing
Augusta University
Augusta, GANo Degree - Nursing
Aiken Technical
Aiken, SCNo Degree - Nursing
Georgia Military College
Augusta , GASkills
- Maintaining confidentiality
- HIPAA compliance
- Office administration
- Educating patients
- Data entry proficiency
- Insurance verification
- Schedule coordination
- Patient relations
- Calendar management
- Software familiarity
- Pre-operative review
- Pre-authorization management
- Updating charts
Timeline
Surgery-scheduler
Augusta Ent - Sinus Center
01.2012 - 07.2017
Owner/General Manager of Operations
The Pizza Joint, Columbia SC
06.2010 - 01.2012
CT/Surgery Scheduling Coordinator
Augusta Ent - Sinus Center
01.2009 - 06.2010
Office Manager
Magness Design and Remodeling LLC
01.2007 - 01.2009
No Degree - Nursing
Augusta University
No Degree - Nursing
Aiken Technical
No Degree - Nursing
Georgia Military College
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