Lauren Malicdem
North Las Vegas,NV
Overview
10
10
years of professional experience
Work History
Support Technician
M1 Support Services/American Veteran Solutions
04.2023 - Current
- Completed inventory counts and organized supplies.
- Updated documentation and produced reports.
- Managed test equipment inspection program.
- Maintained accountability and serviceability of 35 CTKs, 140+ kits and 500+ tools.
- Maintained serviceability of 12 unit vehicles.
- Procurement to tools and supplies.
- Managed local manufacture tool program.
- Documented support interactions for future reference.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
Support Technician
Draken Intl.
04.2021 - 04.2022
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to telephone, email and in-person inquiries regarding aircraft tool/test equipment operation, use and repair.
- Completed inventory counts and organized supplies.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Provided on-call support for critical issues related to parts/tool shipments, deliveries and serviceability.
- Maintained instruments and tools to help team complete job tasks quickly and with accurate outcomes.
- Indexed locations of tools to facilitate quick retrievals from various locations.
- Monitored incoming and outgoing tools to track locations.
- Charged raw materials to specific jobs and documented lost or broken tools.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Unpacked, inspected and stored new tools according to crib plans.
- Kept inventory of hand tools and gauges calibrated for use.
- Facilitated preventive maintenance on equipment in line with company standards.
- Compiled and maintained important records such as calibration dates, shipment status and HAZMAT expiration dates data using TCMAX, RAMCO and respective excel pages.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
GSE Worker
M1 Support Services
12.2016 - 03.2021
- Adhered to company policies, safety procedures and performance standards.
- Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
- Conducts an aggressive AGE preventative maintenance program by performing periodic and special inspections on all assigned powered and non-powered AGE equipment in accordance with applicable technical orders (T.O.'s), Workcards, checklists and owners manuals.
- Demonstrates ability to troubleshoot, diagnose, repair, remove and replace components on all assigned powered and non-powered AGE equipment including but not limited to, gas turbine engines/compressors, hydraulic test stands, diesel and gas turbine driven generator sets, floodlights, air conditioners, maintenance stands, aircraft jacks, engines and munitions trailers.
- Washes, cleans and maintains interior and exterior of all assigned AGE equipment IAW applicable technical orders and contract requirements.
- Ensures proper handling storage and disposition of hazardous material within work area.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Complies with all company, OSHA, AFOSH and customer safety requirements.
Aerospace Ground Equipment (AGE) Journeyman/Hazmat Technician
USAF
01.2014 - 01.2017
- Managed AGE Production control programs to include Tool&Parts, PMEL, Inspections scheduling, HAZMAT and Fuels with a daily distribution of over 400 gallons of JP-8 fuel.
- Managed/tracked AGE periodic inspections, special inspections and unscheduled maintenance to ensure 100% scheduling effectiveness.
- Ensures proper handling, storage and disposition of hazardous materials within the AGE shop.
- Supervised section of 5 personnel; performed scheduled/unscheduled maintenance on over 200 pieces of equipment
- Performed over 100 acceptance inspections for initial AGE facility bed-down' enhanced fleet reliability of mission essential equipment in support of 50 F-16 aircraft.
- Completed MAJCOM level inspection and ensured proper compliance of integrated maintenance data system (IMDS) documentation; over 30 errors discovered/corrected.
Skills
- Current Secret Security Clearance
- 10 years GSE experience
- 244 records management & Logistics
- Forklift Certified
- Military/Flight-line Operations
- Understanding of AFIs and TOs
- Tool and parts procurement/control
- Hazardous chemical control
- Proficient in IMDS
- Understanding of OSHA regulations
Timeline
Support Technician
M1 Support Services/American Veteran Solutions
04.2023 - Current
Support Technician
Draken Intl.
04.2021 - 04.2022
GSE Worker
M1 Support Services
12.2016 - 03.2021
Aerospace Ground Equipment (AGE) Journeyman/Hazmat Technician
USAF
01.2014 - 01.2017
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