Lauren Mallet
Opelousas,US
Summary
Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with customers. Motivated to maintain customer service satisfaction and contribute to the company success. A 3 year experienced receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.
Overview
8
8
years of professional experience
Work History
Receptionist
Veterans Point Louisiana
08.2021 - 05.2024
- Scheduled and confirmed appointments and meetings
- Maintain contact with clients and business associates
- Acted as the first point of contact for potential clients and scheduled appointments for them
- Provided guests with appointment information updates and rescheduling
- Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate offices
- Was in charge of sorting and distributing mail
- Administrative work organization and supervision
- Handled a variety of secretarial and clerical tasks, including documenting, photocopying, faxing, mailing, and filing
- Gathered and prepared documentation and reports for office meetings, distribution, and filing
- In charge of ordering, receiving, stocking, and dispensing office supplies.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Patient Greeter
Spherion
03.2021 - 05.2021
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests
- Greeted guests with smile and provide knowledgeable customer service
- Check in/out visitors during their hospital stay
- Assists guests with hospital needs, information, and locations desired
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Maintained the confidentiality of patient data and conditions at all times to protect health information
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
Debris Monitor
True North Star
08.2020 - 12.2020
- Conducted project validation reviews and addressed inconsistencies, special consideration, and compliance issues with management
- Offered technical guidance and recommendations to management
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution
- Maintained excellent attendance record, consistently arriving to work on time
- Monitored emission control devices for proper operation and compliance with state and federal regulations
- Reported known or suspected problems, issues, or concerns to appropriate staff.
Customer Service Cashier
Walmart Neighborhood Market
08.2019 - 07.2020
- Used a point-of-sale system to enter orders, process payments, and issue receipts
- Handled customer complaints and kept the checkout area clean and tidy
- Counted drawers quickly and accurately at the start and end of each shift
- Assisted customers in locating and selecting merchandise in any store department
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Examined and resolved discrepancies between accounting data and cash drawer data
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
- Performed cash, card, and check transactions to complete customer purchases
- Answered customer calls to resolve customer complaints.
Customer Service Cashier
Lowe's Home Improvement
08.2016 - 01.2018
- Used a point-of-sale system to enter orders, process payments, and issue receipts
- Handled customer complaints and kept the checkout area clean and tidy
- Counted drawers quickly and accurately at the start and end of each shift
- Assisted customers in locating and selecting merchandise in any store department
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Kept track of transactions and greeted customers as they entered and exited the establishment
- Completed inventory counts and ordered merchandise
- Ordered Supplies upon customers request
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
Education
High School -
Port Barre High School
Port Barre, LA01.2016
Skills
- Customer/Client relations
- Appointment Scheduling
- Accounts payable / accounts receivable
- Customer-service oriented
- Attention to details
- Multi-line Telephone Systems
- Documentation and reporting
- Customer service
- POS System and ordering platforms
- Data entry
- Verbal and written communication
- Payment Processing
Timeline
Receptionist
Veterans Point Louisiana
08.2021 - 05.2024
Patient Greeter
Spherion
03.2021 - 05.2021
Debris Monitor
True North Star
08.2020 - 12.2020
Customer Service Cashier
Walmart Neighborhood Market
08.2019 - 07.2020
Customer Service Cashier
Lowe's Home Improvement
08.2016 - 01.2018
High School -
Port Barre High School
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