Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Lauren Maquel Cuamatzi-Martin

Ontario,CA

Summary

Shift lead with extensive experience in team operations and customer satisfaction. Skilled in leader, leadership, multitasking, and adapted to changing environments. Proving ability to foster teamwork and implement process improvements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Barista

Porto’s Bakery & Cafe
West Covina, CALIFORNIA
08.2024 - Current
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Maintained a clean work environment by wiping down surfaces and equipment, restocking supplies, and cleaning dishes.
  • Input orders into point of sale system and handled customer payments.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.

Barista

Porto’s Bakery & Cafe
West Covina, CALIFORNIA
07.2023 - 07.2024
  • Described menu items to customers and suggested products based on stated preferences.
  • Prepared diverse beverages and maintained equipment to ensure quality at Porto's Bakery & Cafe.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Team Trainer

Porto’s Bakery & Cafe
West Covina, CALIFORNIA
01.2023 - 07.2023
  • Developed onboarding programs to improve new hire integration at Porto's Bakery & Cafe.
  • Led by example, upholding company policies and exemplifying desired behaviors.
  • Adapted training approaches to accommodate individual learning needs.
  • Acted as a liaison between crew members and management, facilitating open communication.

Cashier

Porto’s Cafe & Bakery
West Covina, CA
08.2022 - 01.2023
  • Handled customer payments and ensured order accuracy at Porto's Bakery and Cafe.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Sales Associate

Nestle Toll House Café
Rancho Cucamonga, CA
09.2021 - 07.2022
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Greeted customers and provided exceptional customer service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Shift Lead

Wing Stop
Ontario, CA
08.2021 - 09.2021
  • Managed crews during peak hours and established great working relationships.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Performed administrative tasks including filing documents, data entry.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.

Education

High School -

Chino High School
Chino
05.2021

Some College (No Degree) - Fashion Marketing

Chaffey College

Skills

  • Strong verbal and written communication
  • Training and development
  • Team leadership
  • Customer service excellence
  • Beverage preparation techniques
  • Cash handling
  • Problem-solving
  • Ability to work under pressure
  • Time management

Certification

  • California Food Handlers

issued 07/04/2022

Accomplishments

  • Tutored students in Music and performance, resulting in a multiple letter grade jump on average for each pupil.
  • Featured in newspaper articles for great performances and awards through music and leadership roles.
  • Received the "Family Award" for my devotion to my team and creating an unforgettable guest experience.

References

References available upon request.

Timeline

Senior Barista

Porto’s Bakery & Cafe
08.2024 - Current

Barista

Porto’s Bakery & Cafe
07.2023 - 07.2024

Team Trainer

Porto’s Bakery & Cafe
01.2023 - 07.2023

Cashier

Porto’s Cafe & Bakery
08.2022 - 01.2023

Sales Associate

Nestle Toll House Café
09.2021 - 07.2022

Shift Lead

Wing Stop
08.2021 - 09.2021

High School -

Chino High School

Some College (No Degree) - Fashion Marketing

Chaffey College

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Lauren Maquel Cuamatzi-Martin