Lauren Marcus

• Plan, create, and schedule engaging content for Instagram and Pinterest.
• Capture behind-the-scenes content at events or site visits.
• Write, publish, and design blog posts highlighting events for the website.
• Maintain a content calendar and track analytics.
• Organize and curate photos and video clips for branded storytelling.
• Work with our catering and events teams to promote upcoming experiences.
• Stay on top of social trends, best practices, and opportunities for growth.

● Support sales associates through miscellaneous tasks including sales and back of house duties.

● Administer studio tours to new guests, respond to guest inquiries, promptly turn over sauna rooms after each appointment.

● Maintain towel shipment, development process, and cold towel process.

• Cultivate strong customer relationships to enhance retention, loyalty, and drive sales through personalized service and follow-ups in a commission-based environment.
• Drive membership sales by actively engaging with customers, highlighting benefits, and providing personalized recommendations.
• Managed scheduling, coordinated customer follow-ups, and optimized operational efficiency to ensure smooth daily operations.
• Utilized MindBody system for all online operations, such as following up with leads, commission performance trackers, customer data, and contact logs.

• Managed inventory and shipments in-store and online, registered new products to increase customer sales.
• Enhanced customer experience through engaging store layout redesigns.
• Cleaned studio rooms efficiently, steamed and tagged new products for the sales floor.
• Redesigned website for increased sales via online store.
• Managed memberships, payments, and MindBody system for studio members.
• Held a positive and friendly attitude, creating lasting relationships with clients and the yoga studio team.

• Delivered exceptional customer service, assisting with product inquiries and selections.
• Front-of-house operations, handling cash, returns, and online orders with precision.
• Back-of-house functions, processing new inventory and maintaining sales floor.
• Provided exceptional customer service and product recommendations.
• Handled POS transactions, refunds, and merchandising.

• Assisted customers with product selection and checkout, cultivating positive customer interactions by providing personalized product recommendations.
• Maintained inventory via Shopify, efficiently handled purchases, returns, exchanges, and online store operations.
• Streamlined visual merchandising by efficiency in steaming, tagging, labeling, and arranging products on the sales floor to create an appealing atmosphere to boost sales.

• Collaborated with staff to ensure smooth execution of summer camps, youth productions, and events, contributing to a positive guest experience.
• Served in front-of-house roles such as ticket sales, concessions, and guest service, while also assisting with technical production setup and teardown.
• Acted as a camp counselor, engaging with participants and ensuring a fun, safe environment during youth summer camps.